Locksmith and Safe Technician

Supports resort operations by maintaining repairing programming and securing mechanical and electronic locking systems throughout the property. This position is responsible for installing servicing and troubleshooting locks safes keys access control systems and related security devices while ensuring the safety and security of guests team members and company assets. The Locksmith works closely with resort operations leadership to support preventive maintenance programs work order completion and property security initiatives.

As Locksmith & Safe Technician you will:

• Install repair replace rebuild and maintain mechanical and electronic locking systems throughout the resort
• Diagnose and repair lock malfunctions including padlocks door locks safe locks cylinders tumblers springs and associated hardware
• Program troubleshoot and maintain electronic door locks and access control systems utilizing applicable software and devices including Ilco FDU equipment
• Install repair and replace locks on doors safes cabinets drawers gates and other property assets
• Rekey locks and maintain master key systems while ensuring proper key control procedures are followed
• Cut duplicate issue and track keys upon proper authorization
• Open repair and service safes utilizing approved methods and techniques
• Respond to lockout situations involving guest rooms resort facilities company vehicles and equipment as directed by management
• Maintain accurate records and inventory of locks keys cores access credentials and security devices throughout the property
• Complete preventive maintenance inspections and repairs as assigned by resort leadership
• Properly document work performed and electronically close work orders utilizing HotSOS and other applicable resort systems
• Maintain assigned vehicle work area tools and equipment in a clean organized and safe condition
• Safely operate hand tools power tools key-cutting equipment and locksmith-specific tools required for the position
• Recognize and report potential safety security or operational concerns affecting resort operations
• Communicate professionally with guests team members vendors and leadership while providing exceptional service
• Support after-hours weekends emergency calls and extended work schedules as business needs require
• Adhere to all CFI/Westgate Resorts policies procedures and safety standards
• Represent Westgate Resorts professionally through appearance attire and behavior at all times
• Perform other duties as assigned by resort operations leadership

To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares out commitment.

Qualifications :

• High School Diploma or GED required
• Minimum of two (2) years of locksmith experience required
• Previous hospitality resort property management or guest service experience strongly preferred
• Experience working with electronic lock systems access control systems and safe maintenance preferred
• Valid TN drivers license in order to operate company golf cart
• Must be able to work weekends and holidays
• Required to pass a background screen drug test and prove eligibility to work in the United States

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time