Localization Program Manager

If you are interested in this position please apply on Twitchs Career sitehttps:// Us:

Twitch is the worlds biggest live streaming service with global communities built around gaming entertainment music sports cooking and more. It is where thousands of communities come together for whatever every day.

Were about community inside and out. Youll find coworkers who are eager to team up collaborate and smash (or elegantly solve) problems together. Were on a quest to empower live communities so if this sounds good to you see what were up to onLinkedInand X and discover the projects were solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.

About the Role

Twitch is a globally renowned brand with a dedicated following across the world. Localization is at the heart of our mission to connect creators with their communities on a global scale.



Were looking for a Localization Program Manager to own the operational core of our localization program vendor coordination content workflows quality processes and launch execution across 29 languages. Youll join a lean team of senior professionals who operate as strategic partners to Product and Engineering and focus on bringing global users a native experience. Strong performers can take on increasing scope over time.

You can work from San Francisco CA; Irvine CA; Seattle WA.

You Will

- Manage end-to-end localization into 29 languages including launches that require creative asset localization terminology building and testing
- Monitor continuous localization operations while identifying and implementing opportunities for improvement.
- Run and evolve localization quality processes: coordinate testing build LQA workflows and propose improvements based on data.
- Monitor and improve translation quality output by developing and maintaining linguistic assets
- Influence upstream content operations for seamless context-rich translations.
- Build localization metrics reports (turnaround quality scores cost per word)

Perks
* Medical Dental Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Flexible PTO
* Amazon Employee Discount

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 5 years of localization project/program management experience
- Experience with enterprise localization tools translation management platforms (Smartling memoQ Phrase or similar) and developing and maintaining linguistic assets and workflows
- Excellent verbal written and interpersonal communication
- Native speaker of one additional language

- An analytical mindset with the ability to visualize data connect the dots and turn localization insights into decisions that drive business and tooling outcomes.
- Native French German Chinese or Japanese preferred
- Experience designing and implementing scalable localization processes and technical automation
- Track record of building localization programs from scratch or through transformation
- Experience evaluating MT/LLM quality in production workflows
- Solid understanding of localization metrics and data manipulation

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 74200.00 - 129800.00 USD annually
USA CA San Francisco - 81600.00 - 142800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually