Local Account Manager

Develop maintain lead and measure Expeditors product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers.  Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

• Culture:

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary. 

• Personal Growth and Development:

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

• Business Development

Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities in line with both customers supply chain objectives and business goals and Expeditors initiatives; collaborate to create and validate solutions (product service tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.

• Customer Management

Continuously builds and maintains strong relationships throughout a customers business hierarchy in order to understand organizational dynamics decision-making and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers operational needs and optimal execution for account growth through leadership active communication collaboration and advocacy both internally and with customers.

• Customer Ecosystem Expertise

Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product service and vertical knowledge; customer information systems; and supply chain expertise.    

• Business Intelligence

Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering processing and analysis; performance management and improvement; and reporting. 

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.  
• Write with pencil/pen/marker 
• Functions performed primarily while seated at desk
• Travel independently to off-site locations

Qualifications :

• University / College degree or equivalent business qualifications.
• Proven work experience in business development
• Proficient in MS Office and CRM Software
• Ability to define develop and document business processes and procedures
• Strong presentation skills
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Excellent PC skills including word processing presentation and spread sheet programs.

Additional Information :

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The position pays $50000-$60000 commission per year based on education and experience. 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time