Lobby Supervisor

This positions primary purpose is to oversee the Lobby Greeters. This position is responsible for training scheduling and monitoring Team Member performance. Lobby Supervisors main goal is to ensure that each guest has a memorable stay from the point of arrival to the point of departure while providing support to the front-line Team Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Coordinates Training for Greeters

Schedule Greeters

Approve time off

Oversee curbside greeting process

Monitor Team Member performance and conduct coaching and feedback sessions

• • Facilitate monthly 1 on 1s for Team Members within department
  • Partner with Operations and monitor occupancy forecast to ensure seamless guest arrival and departure experience.
  • Supervise and report back to the Director of Concierge regarding the Greeters who are responsible for the following:
  • Responsible for being in the lobby greeting families.
  • Interacting with guests.
  • Giving exceptional customer service.
  • Greet all guests as they arrive to check into resort.
  • Ensure guests are directed to appropriate desk and/or areas as needed.
  • Assist other departments as needed.

SUPERVISORY RESPONSIBILITIES

Oversees Inhouse Greeters that may work in a variety of locations throughout the resort

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and distance.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

CERTIFICATES LICENSES REGISTRATIONS

None required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop kneel crouch or crawl. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually very loud.

Additional Information :

ADDITIONAL INFORMATION

Must possess excellent customer service skills and have the ability to work well with others. Must be computer literate.

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time