Loan Support Analyst (Commercial Participated Servicing)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Loan Support Analyst within PNCs Participated Servicing organization you will be based in Pittsburgh PA; Cleveland OH; Dallas TX; Houston TX; Kalamazoo MI; or in East Brunswick NJ.

Core hours are Monday - Friday 8:00 am ET - 5:00 pm ET

The Loan Support Analyst is responsible for managing a shared group mailbox that receives communications from agent banks regarding participated loan transactions. Throughout the day the analyst reviews and analyzes incoming notices to identify key details including impacted customers effective dates and transaction types. Once identified notices are accurately filed and documented to support efficient downstream processing.

The Loan Support Analyst must accurately identify transaction activity such as advances rollovers conversions principal payments interest payments and various fee-related notices. The role is responsible for maintaining detailed and accurate records of advance activity through a SharePoint-based advance tracking log. High-priority transactions and time-sensitive notices are promptly escalated to Loan Administrators (LAs) through email notifications. Throughout the day the analyst balances multiple priorities maintains organized records and helps ensure that critical loan information is routed accurately and efficiently to the appropriate teams.

Success in this role requires strong attention to detail organizational skills the ability to interpret loan notices accurately and a commitment to maintaining high-quality records in a fast-paced deadline-driven environment. The ideal candidate is proactive dependable and capable of making sound decisions when prioritizing work and escalating time-sensitive items.

Preferred Qualifications
Working knowledge of participated/syndicated loan servicing.
Strong analytical reconciliation and problem-solving skills.
Ability to manage multiple priorities while maintaining a high degree of accuracy.

We seek motivated driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions supported by collaborative teams impact the success of the Commercial Lending Operations organization.

This position may be eligible for remote work in select geographic locations subject to approval by PNC. If approved work must be conducted from a quiet secure and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large complex and sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Analytical Thinking Capital Management Compliance Requirements Documentations Due Diligence Loan Documentation Regulatory Compliance Risk Mitigation Strategies

Accuracy and Attention to Detail Decision Making and Critical Thinking Effective Communications Flexibility and Adaptability Managing Multiple Priorities Operational Functions Problem Management Process Products and Services Standard Operating Procedures

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3 years lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Associates

No Required Certification(s)

No Required License(s)

No Required or Preferred Language Assessments

Base Salary: $37500.00 $75000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 08/20/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit .

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.