Loan Servicing Specialist II

Position Summary

This position falls within Loan Servicing the production arm of Loan Operations. The Loan Servicing Specialist II is primarily responsible for handling the basic to moderately complex functions assigned to Loan Servicing within the following areas: Loan Servicing and Loan Booking. This individual will assist and provide support as neededin order tofoster and sustain a strong team environment.

Loan Servicing functions entail performing daily maintenance into the Core system from basic to complex requests working exception reports processing maintenance Workflows performing balancing tasks for various loan accounts and researching and clearing recon items.

Loan Booking functions entail onboarding loans to our banks Core system as they come from Loan Funding. Loan Booking handles onboarding all consumer and commercial loans and the mortgage portfolio as well as performing maintenance for renewals and change in terms.

Primary Accountabilities

Job Specific

• Receives validates and completes basic to moderately complex loan maintenance requests.

• Processes loan payments and payoffs.

• Investigates and resolves payment issues and discrepancies.

• Reconciles outstanding loan account items and clears reconciling differences.

• Processes and resolves un-posted transactions.

• Responds to basic to moderately complex inquiries regarding commercial consumer and mortgage loans through comprehensive loan research.

• Ensurescollateral ticklers are established according to lending agreements and documentation.

• Reviews tracks and updates collateral through reports andescalatesexceptions as appropriate.

• Proactively resolves aged collateral exceptions.

• Performs escrow analysis distributions refunds and related support activities.

• Onboards consumer mortgage and commercial loans onto the banks Core system.

• Processes loan renewals extensions and modifications within the Core system.

• Provides a high level of quality service to internal business partners.

• Escalates questionable transactions and recurring issues to management in a timely manner.

• Consistently complies with all regulatory and legal requirements applicable to assigned functions.

• Observes all security privacy and compliance requirements.

• The role requires occasional travel for training team meetings and due diligence events.

• May require work in a Midland office to ensure collaboration and support of internal and external customers.

• Maintain compliance with all applicable regulations including but not limited to the Bank Secrecy Act (BSA).

• Other duties as assigned.

Position Qualifications

Education/Experience

• High School Diploma and 1 years of relevant banking experience.

• Knowledge of commercial consumer and mortgage loans preferred.

• Demonstrated ability to learn and use new software and programs.

• Proficient in Microsoft Office Suite.

• Strong oral written and interpersonal communication skills.

• Strong organization and time management skills.

• Strong attention to detail.

• Ability to work independently and as part of a team.

• Strong oral written and interpersonal communication skills.

• Strong organization and time management skills.

• Strong attention to detail.

• Ability to work independently and as part of a team.

Competencies:

• Business insight

• Cultivates innovation

• Drives results

• Makes sound decisions

• Being a brand champion

• Collaborates

• Communicates effectively

• Customer focus

• Being Authentic

• Emotional Intelligence

• Self development

• Being flexible and adaptable

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to Midland States Bank Human Resources at.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT