Loan Servicing Specialist, Customer Service

LendKey is a pioneer in digital network lending empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets we provide an integrated platform combining technology operations compliance and capital markets access to help financial institutions compete in the digital age.

The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan. This role focuses on assisting customers with inquiries related to payments refunds and general account maintenance through inbound calls with potential communication through email and chat. The ideal candidate will demonstrate professionalism empathy and strong problem-solving skills while ensuring compliance with all federal and state regulations.

Compensation:

• Starting at $20/hour
• An additional $1 per hour when working closing shifts
• Monthly bonus up to $800

Location:

• Hybrid work week
• Monday Wednesday in Blue Ash office
• Thursday Friday option to work from home

Why work for us

We have a lot to offer those who are looking to take the next step in their career including:

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical dental vision and life insurance benefits
• 21 days of paid time off
• Paid training

What Youll Be Doing:

• Primarily handle inbound customer service calls for our loan products. Providing exceptional customer service while guiding borrowers and cosigners through inquiries payments and payoff requests.
• Demonstrate in-depth knowledge of loan products systems and procedures. Providing individualized supportive and trustworthy customer care.
• Maintain confidentiality and security of borrower information.
• Accurately record and document customer interactions and account updates.
• Track and report recurring client issues lending trends and system challenges.
• Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations including the Fair Debt Collection Practices Act and bankruptcy laws.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Meet or exceed daily weekly and monthly performance goals deadlines and quality objectives.
• Participate in departmental projects and continuous improvement initiatives as needed.

What Were Looking For:

• Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
• Excellent verbal and written communication skills
• Proficiency with computer systems and Microsoft suite with the ability to navigate multiple systems
• Strong problem-solving skills and the ability to think critically under pressure
• Adaptable team-oriented and able to thrive in a fast-paced environment
• Ability to manage multiple priorities and maintain accuracy and attention to detail
• Courteous professional and positive demeanor
• Prior financial or loan servicing experience is helpful but not required
• 1 year of customer service experience preferred
• Proficiency with computer systems and Microsoft suite

Culture & Mindset

Were looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback.

Youll be successful here if you align with how we work:

• Truthful act with honesty and integrity
• Helpful support teammates clients and customers
• Present show up engaged accountable and committed
• Driven motivated to make an impact
• Diligent thoughtful detail-oriented and reliable

What We Do:

LendKey offers a comprehensive digital platform for private student loans student loan refinancing and home improvement loans allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform lenders can efficiently participate in buy and sell loans streamlining portfolio diversification and capital deployment.
For financial institutions LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers LendKey delivers:

• Access to affordable competitive student loan products from trusted local lenders
• A simple transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKeys network lending model empowers both lenders and borrowers bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability please let us know at Visit for more information.