Loan Servicing Representative

About this role:

Wells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Chandler AZ. This team is part of our Consumer Lending business. Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why were the #1 financial services company to grow YOUR career.

Apply today for opportunities in the following areas:

• Aftermarket/Letter of Guarantee/Specialty Operation Support
• Titles

In this role you will:

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review research analyze calculate and submit mortgage claims that are moderately complex in nature
• Perform moderately complex administrative transactional operational or customer support tasks
• Review research process and respond to written and phone inquiries of moderate to high complexity from customers title companies vendors and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing supervisors
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal state client and company policies procedures and regulations
• Interact and communicate with agencies investors insurers mid-level management staff and cross business units as well as internal or external customers
• Provide guidance to less experienced peers

Required Qualifications:

• 1 year of Loan Servicing support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education.

Desired Qualifications:

• Experience within auto financial operations and/or automotive industry.

• Experience executing in a fast paced high demand production environment while balancing multiple priorities.

• Ability to multi-task to meet deadlines/service level agreements (SLAs) achieve goals and work under pressure in a dynamic and complex environment.

• Ability to negotiate influence collaborate and facilitate issue resolution with both internal and external parties.

• Excellent analytical skills with high attention to detail and accuracy.

• Ability to navigate multiple computer systems applications and utilize search tools to find information.

• Customer Service focus with the ability to listen to customer needs and recommend solutions.

Job Expectations:

• Must be able to attend full duration of training.

• Flexible to work any hours between 6 am 7 pm.

• Hours may adjust bi-annually based on Daylight Savings Time

• Work on-site at the location posted

• This position does not offer relocation assistance

• This position is not eligible for Visa sponsorship

Job location:

• 401 Las Colinas Blvd W Bldg. A IRVING TX 75039

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.