LMS Operations & Data Strategist

Job Description

The LMS Operations & Data Strategist supports GM Learning globally by leading learning operations data analysis compliance governance and cross-functional collaboration. This role optimizes the processes reporting and data integrations that support the Learning Management System (LMS) and related technologies.

This role partners with Global HR Talent Management IT country stakeholders functional learning leaders shared service centers and other enterprise teams. The LMS Operations and Data Strategist translates business needs compliance requirements and learning data into scalable solutions that improve learner experience training record accuracy Corporate Required Training governance and decision-making.

Success in this role requires strong analytical skills operational discipline sound judgment and the ability to work effectively in a fast-paced high-volume environment.

What Youll Do:

• Lead and improve learning operations that support global LMS effectiveness compliance and business readiness.
• Troubleshoot and resolve complex LMS issues across learner access training status content reporting and data integrity.
• Manage support tickets and provide advanced Tier 2 support including root cause analysis and timely resolution.
• Oversee Corporate Required Training (CRT) operations including assignments launch readiness tracking escalations and record accuracy.
• Partner with Legal HR and business stakeholders to ensure learning programs meet compliance governance and documentation requirements.
• Serve as a key contact for stakeholders and learning partners to align priorities timelines and issue resolution.
• Analyze learner training and integration data to identify trends risks root causes and improvement opportunities.
• Develop and maintain dashboards reports and metrics that support compliance and business decisions.
• Maintain data integrity across learner records assignments completions learner groups deficiency reports and system integrations.
• Support the learning technology roadmap by identifying operational impacts integration needs and process improvements.
• Coordinate course setup testing launch maintenance and reporting with instructional designers SMEs vendors and stakeholders.
• Support course administration for assigned business functions including creation maintenance reporting and learner support.
• Manage ILM documents and guide teams on file storage retention and governance.
• Create and improve standard work job aids best practices and governance processes for LMS administration and reporting.
• Support audit readiness through documentation review evidence collection and follow-up on training compliance and records.
• Deliver strong customer service accountability and collaboration across global business functions in support of GBS service excellence.

Your Skills & Abilities (Required Qualifications):

Educational Background: Bachelors degree in Instructional Design Education Business Administration or related field or an Associates degree with 5 years of relevant experience.

Experience:

• 3 years of experience in learning operations LMS administration training data analysis reporting or a related field.

• Experience supporting global LMS operations data analysis project delivery and learning measurement.

• Experience with Corporate Required Training compliance tracking audit readiness and governance in a regulated environment.

• Ability to build reports dashboards and analytics that support decision-making.

• Advanced Microsoft Office skills including Excel PivotTables VLOOKUP and file merging.

• Experience managing complex projects involving learner training business country or group data integrations.

• Strong project management skills with the ability to manage multiple priorities and deadlines.

• Experience creating standard work best practices and governance processes that improve learning operations.

• Experience partnering with Legal HR business functions shared services and learning stakeholders.

• Experience supporting the full course lifecycle including setup testing launch maintenance and reporting.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.