LiveChat Support Specialist
Job Location:
Muhlenberg County, KY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a remote position.
We are seeking a customer-focused and detail-oriented Live Chat Support Specialist to provide exceptional support to customers through live chat email and other digital communication channels. The ideal candidate will have excellent written communication skills strong problem-solving abilities and a passion for delivering outstanding customer experiences. This role requires the ability to multitask resolve customer inquiries efficiently and maintain a professional and positive attitude in a fast-paced environment.
- Respond promptly and professionally to customer inquiries via live chat email and messaging platforms.
- Assist customers with product service billing account and technical support questions.
- Troubleshoot issues and provide accurate solutions while ensuring customer satisfaction.
- Document customer interactions and maintain detailed records in CRM and ticketing systems.
- Escalate complex issues to the appropriate department when necessary.
- Follow company policies procedures and service-level agreements (SLAs).
- Identify customer needs and recommend appropriate products or services when applicable.
- Maintain a high level of product and service knowledge.
Required Skills:
High school diploma or equivalent required; Associates or Bachelors degree preferred. 1 years of customer service live chat support call centre help desk or technical support experience preferred. Excellent written communication grammar and typing skills. Strong problem-solving and conflict-resolution abilities. Experience using CRM help desk or live chat platforms such as Zendesk Intercom Freshdesk Salesforce LiveChat or HubSpot is a plus. Ability to multitask and manage multiple customer conversations simultaneously.
