Live Chat Support

AUTO HAUS of Yorktown and Williamsburg is seeking a professional and customer-focused Live Chat Support to assist customers through live chat and digital communication channels. The ideal candidate will provide timely accurate and courteous assistance while creating a positive customer experience.

Location: United States (Remote).

• Respond promptly to customer inquiries through live chat and online messaging.
• Provide accurate information about vehicles services appointments and general inquiries.
• Identify customer needs and provide appropriate solutions or escalate concerns when necessary.
• Maintain a professional friendly and helpful tone in all interactions.
• Document customer conversations and update records as needed.
• Manage multiple chat conversations while maintaining accuracy and attention to detail.
• Follow company policies procedures and customer service standards.
• Coordinate with internal departments to resolve customer concerns.
• Maintain customer confidentiality and protect sensitive information.

• High school diploma or equivalent preferred.
• Previous customer service live chat automotive or administrative experience is a plus.
• Excellent written and verbal communication skills.
• Strong typing organization and time-management abilities.
• Comfortable using computers email chat platforms and standard office software.
• Ability to work independently and remain productive in a remote environment.
• Strong problem-solving and attention-to-detail skills.
• Reliable professional and customer-oriented approach.

AUTO HAUS of Yorktown and Williamsburg is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race color religion sex pregnancy sexual orientation gender identity national origin age disability genetic information veteran status or any other status protected by applicable federal state or local law.

We welcome qualified applicants from all backgrounds and are committed to maintaining an inclusive and respectful workplace.

Required Skills:

trong typing organization and time-management abilities.