Live Chat Support

This is a remote position.

AUTO HAUS of Yorktown and Williamsburg is a trusted name in automotive sales and service committed to delivering an outstanding experience to every customer. Were growing our digital customer engagement team and looking for a friendly responsive communicator to join us in a Live Chat Support role.

The Live Chat Support representative engages with website visitors and customers in real time via live chat helping answer questions resolve issues and guide them toward the right next step whether thats booking a service appointment scheduling a test drive or connecting with a sales or service advisor. This role requires quick thinking clear writing and a genuine desire to help customers.

• Respond to live chat inquiries promptly and professionally across the dealerships website and digital platforms
  
• Provide accurate information about vehicle inventory pricing financing and service offerings
  
• Qualify leads and schedule appointments for sales and service teams
  
• Troubleshoot basic customer concerns and escalate complex issues to the appropriate department
  
• Maintain detailed and accurate records of chat interactions in the CRM system
  
• Follow up with customers as needed to ensure their questions are fully resolved
  
• Meet response-time quality and customer satisfaction targets
  
• Stay up to date on current inventory promotions and dealership policies
  
• Work closely with sales and service teams to ensure smooth customer handoffs
  

• High school diploma or equivalent required
  
• Previous experience in live chat customer service or call center support preferred
  
• Excellent written communication skills with strong grammar and attention to detail
  
• Ability to handle multiple chat conversations at once without sacrificing quality
  
• Comfortable using CRM software chat platforms and standard computer applications
  
• Automotive industry knowledge is a plus but not required
  
• Positive patient and customer-focused attitude
  
• Reliable internet connection and quiet workspace if working remotely
  
• Flexibility to work some evenings or weekends as needed
  

• Competitive hourly pay
  
• Health dental and vision insurance options
  
• Paid time off
  
• 401(k) with company match (if applicable)
  
• Employee vehicle purchase and service discounts
  
• Opportunities for growth within a well-established dealership group
  

AUTO HAUS of Yorktown and Williamsburg is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age disability genetic information veteran status sexual orientation gender identity or any other characteristic protected by applicable federal state or local law. All employment decisions are based on qualifications merit and business need.