Live Chat Support Agent
Job Location:
Scottsdale, AZ - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Global Personnel Search was founded on a simple belief: that the right match between a candidate and an employer creates lasting value for both. We are a full-service staffing and recruitment agency committed to understanding the unique needs of every client and candidate we work with.
Tasks
Respond to customer inquiries via live chat in a timely and professional manner.
Assist customers with product or service information.
Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department.
Maintain accurate records of customer interactions.
Process customer requests such as account updates order tracking refunds or cancellations (depending on the company).
Follow company policies and customer service standards.
Meet response time resolution time and customer satisfaction (CSAT) targets.
Identify recurring customer issues and provide feedback for process improvements.
Collaborate with other teams to ensure efficient issue resolution.
Requirements
Excellent written communication and typing skills.
Strong problem solving and critical thinking abilities.
Ability to multitask and manage multiple chat conversations simultaneously.
Basic computer proficiency and familiarity with customer support software.
Strong attention to detail and organizational skills.
Ability to remain calm and professional under pressure.
High school diploma or equivalent (associates or bachelors degree may be preferred by employer).
Benefits
Paid Time off Employee wellness programm Health Insurance etc.
About Company
A trusted recruitment partner dedicated to guiding exceptional people to exceptional opportunities.
