Lien Negotiator Team Lead

The Team Lead supports the Reductions Manager in the day-to-day operations of the Reductions Department. This role is responsible for training quality assurance workflow coordination reporting productivity monitoring and team development. The Team Lead helps ensure consistent application of department procedures supports team members in meeting performance expectations and promotes operational efficiency and service excellence.

Compensation is paid on an hourly addition eligible In-Person Reductions Case Managers may have the opportunity to participate in the Companys bonus program subject to applicable eligibility requirements performance metrics and program terms.

This position does not provide legal advice establish legal strategy or perform duties reserved for licensed attorneys. All work must be performed in accordance with firm policies and under appropriate attorney supervision when required.

Essential Duties and Responsibilitie

• Lead onboarding training and coaching for the Reductions team.
• Monitor productivity KPIs and workflow performance.
• Conduct case and call audits to ensure quality and compliance.
• Prepare reports dashboards and performance metrics for leadership.
• Identify process improvements and support operational efficiency.
• Promote accountability teamwork and high performance within the department.

Qualifications :

• Minimum 3 years of personal injury reductions lien resolution medical bill reductions or settlement closing experience within a plaintiff personal injury law firm.
• Minimum 1 year of experience leading training mentoring or supervising team members.
• Bilingual English and Spanish proficiency.
• Strong experience using case management software reporting tools and productivity tracking metrics.

Preferred Qualifications

• Experience with Litify or Salesforce.
• Experience auditing case files and employee performance.
• Experience managing high-volume reductions workflows.
• Demonstrated success improving team productivity and process efficiency.

Additional Information

• Location disclaimer:  This position is open to work at our office 5 days a week.

• Office Locations: 7900NW 154th Street Suite 101 Miami Lakes FL 33016 

• Position Type: Full Time (8:30 AM - 5 PM EST) 
  

Additional Information :

Benefits are subject to change and may be subject to specific elections plan or program terms. This role is eligible for the following:

• Medical dental & vision
• Hospital plans
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave(PTO Allegis Group Paid Family Leave Parental Leave

Join Our Team

At The Ward Law Group every role contributes to changing lives.

If youre looking for an opportunity to grow your litigation career maximize client recoveries and work alongside a high-performing legal team wed love to hear from you.

Apply today and become part of a team committed to excellence accountability and changing livesone client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race gender sexual orientation gender identity age color religion national origin veteran status disability genetic information or any other status protected by applicable law. We value our people their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986 employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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Remote Work :

No

Employment Type :

Full-time