Library Services Associate III, AHS Library (updated)

The University of Arizona Health Sciences Library invites you to apply to the role of Library Services Associate III. The Health Sciences Library (HSL) is seeking a Library Services Associate III (LSA) to support our equipment lending program and serve as a liaison to the HSL Services Team the College of Medicine IT Support (COM-IT) the Technology Strategy & Services (TeSS) and Access and Information Services (AIS) departments at the University Libraries. As LSA you will have the opportunity to lead our strategic initiatives through special projects events and exhibits and serve on departmental and library-wide committees participating in the decision-making process and communicating with relevant stakeholders. You will also provide outstanding customer service to support the educational needs of our customers and promote a safe and secure learning environment at HSL. Your assistance will provide our customers with basic research needs and provide information reference and technical assistance to facilitate access to collections of the University of Arizona Libraries. To meet the needs of our customers your work patterns and schedule may change periodically.

The Health Sciences Library is the most comprehensive health sciences library in Arizona. Our staff provide access to essential medical information contribute to the health sciences colleges curriculum as instructors and collaborate with researchers and clinicians to advance healthcare education and research. We also partner with communities across the state to expand access to high-quality health information.

Outstanding U of A benefits include health dental and vision insurance plans; life insurance and disability programs; paid vacation sick leave and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services please click here.

• Supports equipment lending services which include inventory storage and security control; initial response to routine problems; damage assessment; liaison with TeSS and COM-IT; assessment and benchmarking for policy/procedure changes; and software and technology support and training for library staff part-time student employees and library customers.
• Collaborates with COM-IT and TeSS on the oversight of 12 student-use lab computers.
• Supports the ongoing collection management and analysis of departmental and library use data for needs assessment.
• Responsible for providing backup student management for 5 part-time student employees.
• This includes assisting with scheduling training time approvals and effective communication with various individuals (e.g. desk staff main student manager and supervisors) to ensure tasks are performed correctly.
• Provides customers with reference technology and circulation assistance (in-person online via chat phone and email).
• Supports efforts to create an environment conducive for study meetings and collaboration (i.e. academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures
• Develops and fosters excellent relations with faculty students and the broader campus community.
• The UA Libraries support the UAs strategic initiatives designed to create a welcoming environment for all faculty staff and students. The candidate is expected to support these strategic initiatives in the department and college.

Knowledge Skills and Abilities

• Excellent interpersonal and communications skills both written and verbal
• Ability to exercise sound judgment; Excellent initiative organizational and time management skills
• Solid analytical and problem-solving skills
• Ability to work autonomously with minimal supervision
• Ability to monitor trends and learn to use new technology
• Excellent customer service skills
• Ability to be flexible and respond positively to changes
• Proficient with Microsoft Outlook and Office Suite
• Familiarity with library technology including skill in troubleshooting hardware software and equipment
• Understanding of the research and references process as well as a broad understanding of various types of reference sources (e.g. library catalog indexes web-scale discovery services search engines virtual and print resources) and their appropriate uses including understanding the differences between primary and secondary resources
• Skill in interviewing customers regarding reference service and sources to better understand customer needs
• Knowledge of advanced data collection and information research methods including the knowledge of specialized data analysis software (e.g. LibAnalytics Excel and Qualtrics)
• Skill in facilitating meetings and delivering presentations
• Ability to work in a highly collaborative environment one that values and leverages the benefits of a variety of perspectives
• Positive attitude and strong demonstration of the Libraries Values.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelors degree required.
• Minimum of 1 year of relevant experience required in addition to education requirement.

• 1 year of experience supervising student workers including scheduling training approving payroll developing and tracking wage budget and daily direction.
• Experience searching integrated Library Services Platform and record interpretation (e.g. Ex Libris).
• Experience using course management systems (e.g. Desire2Learn)
• Experience gathering and analyzing internal and external data (both qualitative and quantitative).
• Experience professionally representing an organization including events.
• Experience with issues pertaining to circulation and library code of conduct procedures.
• Experience providing reference services (in-person and virtual) utilizing the reference interview process to determine customer needs in an academic research or large public library.
• Experience with the LibApps suite of software (LibCal LibAnswers LibGuides etc.).
• Experience processing Interlibrary Loan requests.