Enter a job title or keyword
Library Patron Services Specialist part time
Job Location:
Job Location:
Overland Park, KS - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
5 September 2026 (18 days ago)
Posted:
Application Deadline:
15 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview
A career with Johnson County Governmentis more than just a job it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values we provide excellent public service seeking always to improve ourselves and our organization. We offer wonderful benefits retirement plans wellness incentives a great organizational culture and much more! If youre searching for something more than just a job something akin to a calling then consider the challenge and opportunity of being a member of Johnson County Government!
Johnson County Libraryis a 14-branch suburban library system with a long history in our community. A suburb of the Kansas City metro area our county is growing and diversifying. We serve neighborhoods ranging from urban to suburban to on-the-edge-of rural. We prize innovation and commitment to learning. We are a fun forward-thinking organization with a mission to enrich peoples lives.
Job Description
Johnson County Library is seeking applicants for the role ofPart-time Patron Services Specialist. The Patron Services Specialist plays an integral role in a patrons experience at the Library. As a front-line resource this individual is responsible for facilitating the patron experience in a Johnson County Library branch location and through its related patron services (in branch online or via community outreach) and service platforms (e.g. phone email web). This job reports to a Branch Operations Manager and works alongside other Patron Services Specialists and Materials Handling Clerks. They will also engage with Regional Librarians who are responsible for ensuring the appropriate application of library science and intellectual freedom practices principles and standards through all service channels.
We are always looking for great people and may have more than one opening for this job in different branch locations. You may be required to work at any library location if needed. Applications will be accepted through the end of the day (11:59pm) on Friday September 18th 2026.Qualified applicants will remain as an active candidate for a period of up to 90 days.
Other job duties include the following:
- Provides patron service; greets all patrons and inquires about their needs and interests; promotes programs and services inside the branch online and via community outreach; understands and promotes County resources and services (e.g. job boards health resources); directs patrons to relevant spaces and/or materials inside the facility and instructs them on appropriate use; offers basic technology support; completes site checklist for opening and closing procedures; stocks supplies at patron service points; supports the Regional Librarian in hosting non-library related community events (e.g. blood drives election-related events) and/or local group visits or tours when needed.
- Provides librarianship; exhibits patron advisory and patron reference interview best practices; escalates patron questions to the Regional Librarian when additional support is needed to address patron inquiries research and reference needs; supports patron account management needs such as obtaining or replacing a Library card placing a hold and managing fees as well as relevant circulation needs or issues (checking out books inquiring about hold status); supports patron engagement with Library catalog by offering access support and basic training.
- Maintains a general knowledge of intellectual freedom principles Patron Advisory Services (for all ages) current JCL promotions events and programs and related information that supports a patrons ability to maximize JCL resources available to them; engages in all relevant training and collaborative opportunities designed for these purposes; monitors themes or trends in patron questions or requests elevating those to the Branch Operations Manager and/or Regional Librarian as appropriate; conducts initial issue assessment and/or troubleshooting of patron issues; adheres to all relevant guidelines (e.g. Guidelines for Enforcing Patron Code of Behavior).
- Supports and delivers community outreach including but not limited to Development Department efforts local group or school tours and visits and non-library related community events; supports program delivery as needed.
- Proactively and regularly monitors basic safety security and cleanliness protocols across all Library spaces; engages in all required workplace safety and security training adhering to relevant guidelines.
- Collaborates and communicates with internal stakeholders as well as County and community partners to expand the impact of each branch location; attends meetings conferences workshops and training sessions and reviews publications and other materials to become and remain current on principles practices and new developments in assigned work areas.
Job Requirements
Minimum Job Requirements:
60 hours of college credit in any field of study and two (2) years of customer service experience is required.
Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.
Preferred Qualifications:
A bachelors degree in any field of study is preferred.
Education/Experience Substitutions:
Experience may be substituted for degree. Education may be substituted for experience.
Physical Environmental and Special Working Conditions:
Excessive standing and/or walking: 30% of the time
Shift Work: mornings afternoons evenings and weekends
Employees will be expected to work at any of the branches as needed.
All County employees may be called upon to assist other departments/agencies in a declared emergency situation.
Required Experience:
IC
About Company
The official website of Johnson County Kansas Government serving citizen and business information needs.
