Library Assistant Passport Services

About This Position

Library Assistant

Purpose:

Under general supervision this position serves as support for administrative and volunteer staff in a unit of the Austin Public Library.

Duties Functions and Responsibilities:

Essential duties and functions pursuant to the Americans with Disabilities Act may include the following. Other related duties may be assigned.

• Inputs library patron information into library automation system or other databases and monitors information input by other staff members.

• Performs clerical activities such as answering telephones sorting mail filing typing and photocopying and mailing out materials. Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff.

• Handles reports and reconciles library funds.

• Assists librarians in the maintenance of collection of books periodicals magazines newspapers and audiovisual and other materials; customer services; and research needs.

• Sorts books publications and other items according to established procedures and return them to shelves files or other designated areas.

• Troubleshoots basic computer printer and copying equipment problems that arise.

• Acts as a liaison with Library vendors delivery services and maintenance.

• Instructs and assists staff and the public with using reference sources automated information sources software and the internet. Explains and enforces library policies and procedures to the public and staff.

• Answers routine inquiries and refers patrons in need of professional assistance to librarians.

• Locates library materials for patrons including books periodicals audio tapes Braille volumes and pictures.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership training and guidance to others.

Knowledge Skills and Abilities:

Must possess required knowledge skills abilities and experience and be able to explain and demonstrate with or without reasonable accommodations that the essential functions of the job can be performed.

• Knowledge of money handling and accounting practices.

• Knowledge of books electronic databases internet resources bibliographies and reference materials.

• Knowledge of equity diversity and inclusion principles and practices in libraries.

• Knowledge of Federal State and Local laws.

• Knowledge of City practices policies and procedures.

• Skill in customer service principles.

• Skill in oral and written communication.

• Skill in handling multiple tasks and prioritizing.

• Skill in planning and organizing.

• Skill in using computers and related software including Microsoft Office products.

• Ability to assist library patrons and other staff.

• Ability to provide high-level customer service.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to review materials to ensure accuracy completeness and adherence to established formats and procedures.

• Ability to use library automation and the internet.

• Ability to establish and maintain good working relationships with other City employees and the public.

• Ability to work with people of diverse backgrounds.

Minimum Qualifications:

• Graduation with a Bachelors degree from an accredited college or university plus one (1) year of experience in a related field.

• Experience may substitute for education up to a maximum of four (4) years.

Licenses and Certifications Required:

• None.

Physical Requirements:

• Must be able to stoop bend walk and reach heights of six (6) feet.

• Must be able to lift or pull book bags and equipment up to fifty (50) pounds.

• Must be able to push a loaded book truck up to three hundred (300) pounds.

• Must have manual dexterity to operate a computer keyboard.

Preferred Qualifications:

• Certified Passport Acceptance Agent or the ability to complete certification training within six (6) months of hire.

• Certified Texas Notary Public or the ability to complete certification training within six (6) months of hire.

• Experience processing government or legal documents.

• Experience resolving complex customer service issues.

• Experience handling reporting and reconciling funds.

• Ability to communicate effectively in Spanish American Sign Language or other world languages.

• Ability to travel to more than one work location.

The Library Assistant serving as a Passport Acceptance Agent will support the daily operations of the Passport Office at one of four Austin Public Library locations and perform the following duties:

• Become a trained and certified Texas Notary Public

• Fully execute passport applications including photo services.

• Provide information and assistance to Passport Services Office customers on the phone via email and in person.

• Work collaboratively with and train employees in the Passport Services Office and other involved units.

• Maintain store and reorder necessary forms and supplies.

• Collect document and reconcile all applicable fees.

• Comply with all pertinent federal regulations regarding Passport Acceptance Facilities.

• Due to federal mandate the selected applicant must be a U.S. Citizen.

Certified US Passport Acceptance Agent:If selected for hire without the required certification arrangements will be made for Passport Acceptance Agent Training (PAAT).

Certified Texas Notary Public: If selected for hire without a certified Texas Notary arrangements will be made for certification training.

PASSPORT SERVICES LOCATIONS:

Central Library
710 Cesar Chavez
Austin TX 78701
Monday Saturday operations

Ruiz Branch
1600 Grove Blvd.
Austin TX 78741
Tuesday Saturday operations

Spicewood Springs Branch
8637 Spicewood Springs Rd.
Austin TX 78759
Monday Saturday operations

Yarborough Branch
2200 Hancock Dr
Austin TX 78756
Tuesday Saturday operations

Work Location:

All Austin Public Library Passport Office Locations (Austin Texas)

Salary Range:

$22.48 to $25.24 per hour

Hours and Schedule:

Full Time/40 hours per week(Monday - Saturday). Passport office operational hours are as follows:

• Monday - Thursday: 8:00 AM to 8:00 PM

• Friday and Saturday: 8:00 AM to 5:00 PM

  • Hours and schedule may vary based on operational or business needs; evenings and weekends are required.

  • Visit TheAustin Public Libraryfor library operational hours per location.

To view the City of Austin recruitment video please click here.

Benefits:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical dental vision paid leave time a highly competitive retirement plan training opportunities and more. Please clickHEREfor more information.

Application Information:

• A detailed complete COA employment application is REQUIRED. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.

• Please be sure to provide a COMPLETE and detailed employment history including all previous employment that you wish to be considered as part of your qualifications.

• For each position please describe your specific experience as it relates to the minimum and preferred qualifications.

• Incomplete applications will not be considered.

Note:

• A cover letter and/or resume willNOTbe used to substitute for an incomplete job application.

• Please understand that your job application cover letter and resume will be used to measure or assess your written communication skills including grammar punctuation and spelling in helping us screen applications and determine candidates to be interviewed.

Additional Information:

• Travel: If you are selected for this position and meet the Driver Safety Standards in the City of AustinDriver Safety Programyou may drive when necessary to multiple locations as part of your regular job duties. Otherwise you are responsible for getting to and from these locations.

• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.

• This posting may be used to fill additional vacancies(90 Day Provision) of the same job title that may become vacant. The additional vacancies may include a difference in work location workweek hours and schedule. Filling additional vacancies from this posting is based on the business needs of the department.

If Selected as a Top Candidate:

• Verification of the minimum qualification(Graduation with a Bachelors degree from an accredited college or university plus one (1) year of experience in a related field/ or experience may substitute for education up to a maximum of four (4) years) will be required. You must provide proof of education from an accredited organization/institute.

Veteran:

• Veteran candidates will be required to provide a copy of their DD-214.

Language:

• Must have the ability to read write and speak fluently in English.

Important Note to Applicants:

• The Austin Public Library reserves the right to close posted positions prior to the advertised close date based on recruitment strategies and business needs.

• This posting may be used to fill additional vacancies of the same job title that may become vacant. The additional vacancies may include a difference in work location workweek hours and schedule. Filling additional vacancies from this posting is based on the business needs of the department.

Please be aware that the Job Posting Close Date reflects the final day to apply but the posting will close at 11:59 PM the day before the date listed. All application steps including attachments and submission must be fully completed before that time.

We also recommend that yousave or print a copy of the job postingfor your records. Once a posting has closed it will no longer be viewable in the system.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave work-life balance programs and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs on-site fitness centers and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race creed color national origin sex gender identity age religion veteran status disability or sexual addition the City will not discriminate in employment decisions on the basis of an individuals AIDS AIDS Related Complex or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call or Texas Relay by dialing 7-1-1.