Lexus Concierge and Delivery Specialist

We are looking for a professional customer-focused Lexus Concierge and Delivery Specialist to join our team. This role is responsible for creating an exceptional ownership experience by helping guests fully understand and enjoy all the features and technology in their new Lexus vehicle.

The ideal candidate is patient tech-savvy detail-oriented and passionate about delivering a world-class luxury experience. This position plays a critical role in guest satisfaction retention and long-term relationship building.

Come join the team and Serra Auto Campus and being your auto motive journey and career!!

• Deliver new and pre-owned Lexus vehicles to guests in a professional and personalized manner
• Ensure every guest fully understands their vehicle before leaving the dealership
• Conduct thorough vehicle walkarounds and explain key features functions and benefits
• Review ownership materials dealership resources and service information with guests
• Ensure all delivery paperwork and vehicle preparation steps are completed accurately

• Educate guests on Lexus technology and multimedia systems including:
  • Lexus Interface
  • Navigation
  • Bluetooth and phone connectivity
  • Apple CarPlay & Android Auto
  • Lexus App functionality
  • Driver assistance and safety systems
  • Audio climate and personalization settings
• Pair guest smartphones and assist with setup of connected services
• Answer guest questions regarding vehicle technology during and after delivery
• Provide follow-up support to ensure guests remain comfortable with their vehicle features

• Build long-term relationships with guests throughout their ownership experience
• Deliver a luxury-level customer service experience at every interaction
• Follow up with guests after delivery to address additional questions or concerns
• Assist in maintaining high guest satisfaction and retention scores
• Support dealership events product demonstrations and guest clinics when needed

• Assist with daily dealership operations and guest-facing activities
• Coordinate vehicle readiness and delivery scheduling
• Maintain cleanliness and presentation standards for delivery vehicles and showroom areas
• Work closely with Sales Service and Management teams to ensure seamless guest experiences

• Excellent communication and interpersonal skills
• Strong customer service mindset with a positive and professional attitude
• Comfortable learning and teaching new technology
• Ability to explain complex features in a simple easy-to-understand manner
• Strong organizational and time-management skills
• Valid drivers license and clean driving record
• Previous automotive technology hospitality or customer service experience preferred

• Passion for luxury customer experiences
• Patient energetic and team-oriented
• Detail-focused with strong follow-through
• Ability to adapt and learn new technology quickly
• Professional appearance and demeanor

• Competitive compensation
• Career growth opportunities
• Positive team environment
• Ongoing Lexus product and technology training
• Opportunity to be a key part of delivering a world-class ownership experience

At our dealership the guest experience does not end when the vehicle is sold it begins there. The Lexus Delivery & Technology Specialist is a vital part of ensuring every guest feels confident connected and completely satisfied throughout their Lexus ownership journey.