Level 3 MSP Senior IT Engineer

Are you a seasoned IT professional looking to take your career to the next level Do you thrive on solving complex technical challenges and making a real impact for the businesses you support If so we want to hear from you.

The Opportunity
At TeamLogic IT of San Ramon were not just looking for someone to fill a seat were looking for a technical leader who is passionate about IT invested in continuous growth and excited to make a meaningful difference for our clients every single day. As our Level 3 Senior IT Engineer youll be the highest technical escalation point on our service delivery team working across a diverse portfolio of small and mid-sized business clients throughout the East Bay and Tri-Valley.

This is a role where no two days look the same. One day you might be architecting a cloud migration for a growing professional services firm; the next youre mentoring a junior engineer through a complex network issue or presenting a technology roadmap to a clients executive team. If youre ready for that kind of challenge and the recognition and compensation that comes with it this is the right place for you

What Youll Do
In this role youll have the opportunity to:
- Be the go-to expert to own and resolve the most complex technical escalations that Level 1 and Level 2 engineers bring to you.
- Lead impactful projects by designing and delivering server migrations cloud deployments (Microsoft 365 Azure AWS) and network infrastructure upgrades.
- Protect your clients by implementing and managing cybersecurity solutions including EDR/MDR SIEM MFA email security and vulnerability management.
- Work with modern tools by administering Hyper-V Windows Server Active Directory and M365 environments across a variety of client sites.
- Secure the network by managing and configuring firewalls switches routers and VPN solutions (Cisco SonicWALL Fortinet Meraki).
- Be a trusted advisor by conducting technology assessments and delivering written recommendations and strategic IT roadmaps to clients.
- Build business continuity by architecting and maintaining backup and disaster recovery solutions both on-premise and in the cloud.
- Grow the team by mentoring and guiding Level 1 and Level 2 technicians and engineers helping them develop their skills and confidence.
- Stay organized by documenting your work thoroughly in our PSA/RMM platforms.

What You Bring
To be successful in this role youll ideally bring the following experience and skills with you:
- 5 years of progressive IT experience including at least 2-3 years as a Level 3 / Senior Engineer at an MSP.
- Expert-level knowledge of Windows Server (2016/2019/2022) Active Directory Group Policy DNS and DHCP.
- Strong hands-on experience with virtualization: Microsoft Hyper-V and Azure Cloud.
- Solid proficiency with Microsoft 365 administration: Exchange Online Teams SharePoint Azure AD/Entra ID and Intune.
- Advanced networking skills: TCP/IP VLANs routing switching VPNs and enterprise firewall management.
- Comfort working with enterprise networking equipment such as Cisco Fortinet SonicWALL or Meraki.
- A solid grasp of cybersecurity fundamentals NIST frameworks and experience with security tools (EDR MFA SIEM).
- Hands-on experience with RMM PSA and site documentation platforms.
- Proven ability to manage IT projects from kickoff to completion; on time and within scope.
- Strong communication skills: you can explain a complex technical issue clearly to a non-technical client.
- A valid drivers license and reliable transportation; some client site visits will be required.

Additional (Preferred) Requirements
Youll stand out from the crowd if you also bring any of the following:
- Microsoft Certified: Azure Administrator Associate Azure Solutions Architect or M365 Enterprise Administrator.
- CompTIA Security Network or CASP certification.
- Familiarity with compliance frameworks such as HIPAA CMMC SOC 2 or PCI-DSS.
- Scripting and automation skills in PowerShell Python or Bash.
- Knowledge of the ITIL service management framework.
- Apple macOS administration experience in a business setting.
- A track record of building strong long-term relationships with SMB clients.

Where Youll Work
Youll be based out of our San Ramon CA office with regular visits to client sites throughout the East Bay and Tri-Valley. Occasional but rare after-hours or weekend availability may be needed for critical incidents or planned maintenance windows; but we make sure youre supported if this needs to happen.

About TeamLogic IT of San Ramon
TeamLogic IT is one of the most recognized and trusted names in managed IT services for small and mid-sized businesses. Our San Ramon location has been operating for over 15 years and serves a growing portfolio of clients across the East Bay Tri-Valley and greater Bay Area; delivering proactive managed IT cybersecurity cloud and strategic technology consulting including helping our client navigate the AI landscape. Were a team of professionals who genuinely love what we do take care of each other and take pride in the results we deliver for our clients. Join us and youll find a place where your expertise is valued your growth is encouraged and your work genuinely matters.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Were Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.