Lettings Team Leader

At T&D we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice. Delivering reliable high-quality services while creating a culture where both customers and colleagues feel supported respected and empowered.

The Role

We are looking for a motivated and performance-focused Lettings Team Leader to provide day-to-day leadership of our Lettings Service. You will lead a team of Lettings Officers driving strong performance across void turnaround customer experience compliance and service improvement.

Working closely with colleagues across Housing Repairs Voids and partner organisations you will help ensure homes are let efficiently customers receive a positive experience and sustainable communities are supported. You will create a calm focused environment to enable the delivery of excellent service manage challenges confidently and contribute to sustainable communities.

About You

You bring experience from a housing lettings environment with a clear ability to lead people and manage competing priorities. You communicate confidently with a wide range of stakeholders and approach challenges with a calm practical mindset.

You will also have:

• Experience leading or supervising a team
• Customer focussed approach
• A strong understanding of lettings within social housing
• The ability to analyse information manage risk and make sound decisions
• Confidence in handling complex situations and driving appropriate outcomes
• A proactive approach with the flexibility to adapt in a changing environment
• Valid driving licence and access to a vehicle

INDMED

We offer well maintained affordable homes across East Staffordshire South Derbyshire and North West Leicestershire.

Over 6200 properties ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to peoples lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is toTransform Homes Lives andCommunitiesin our regionand for more than 22 years nowthat is exactly what we have been doing.