Lender Services Representative

National General is a part of The Allstate Corporation which means we have the same innovative drive that keeps us a step ahead of our customers evolving needs. We offer home auto and accident and health insurance as well as other specialty niche insurance products through a large network of independent insurance agents as well as directly to consumers.

Job Description

Key Responsibilities

• Handle a high volume of inbound calls (6080 calls per shift) from borrowers insurance agents and carriers related tomortgage servicing escrow accounts and property insurance
• Provide clear guidance on property insurance requirements premium disbursements and claims-related inquiries
• Strive forone-call resolutionby efficiently addressing customer needs and minimizing repeat contacts
• Manage and de-escalate complex or sensitive customer interactions while maintaining a high level of professionalism and empathy
• Process and facilitateproperty insurance premium disbursementsaccurately and in a timely manner
• Maintain detailed and accurate documentation in internal systems including account notes and updates
• Meet and maintain performance expectations including availability schedule adherence and attendance standards
• Utilize internal tools and Microsoft Office applications (including Excel) to analyze account details and support customer inquiries

Preferred Skills & Qualifications

• Strongcommunication and active listeningskills with the ability to explain complexmortgage and insurance concepts clearly
• Proven ability to handleescalated callswith empathy professionalism and problem-solving focus
• Solidanalytical and critical-thinking skillsto assess account details and resolve issues effectively
• Demonstrated commitment to delivering a positive customer experience and high satisfaction outcomes
• Technical proficiency with Microsoft Office Suite particularly Excel and ability to learn new systems quickly
• Ability to thrive in a fast-paced high-volume call center environment

Education & Experience

• High School Diploma or GED (preferred)
• 02 years of customer service call center financial services ormortgage-related experience (preferred)

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Skills

Compensation

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

Effective July 1 2014 under Indiana House Enrolled Act (HEA) 1242 it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States a member of the Indiana National Guard or a member of a reserve component.

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To view the FMLA poster click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore any discriminatory action taken on account of an employees ancestry age color disability genetic information gender gender identity gender expression sexual and reproductive health decision marital status medical condition military or veteran status national origin race (include traits historically associated with race including but not limited to hair texture and protective hairstyles) religion (including religious dress) sex or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment.

National General Holdings Corp. a member of the Allstate family of companies is headquartered in New York City. National General traces its roots to 1939 has a financial strength rating of A (excellent) from A.M. Best and provides personal and commercial automobile homeowners umbrella recreational vehicle motorcycle supplemental health and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries we provide a variety of insurance products including personal and commercial automobile homeowners umbrella recreational vehicle supplemental health lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life Personal Express Insurance Century-National Insurance ABC Insurance Agencies NatGen Preferred NatGen Premier Seattle Specialty National General Lender Services ARS RAC Insurance Partners Mountain Valley Indemnity New Jersey Skylands Adirondack Insurance Exchange VelaPoint Quotit HealthCompare AHCP NHIC Healthcare Solutions Team North Star Marketing Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States as it is not our practice to sponsor individuals for work the event you need assistance or accommodation in completing your online application please contact NGIC main office by phone at .

Allstate provides a comprehensive technology setup including a laptop monitors headset keyboard and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home you must have a dedicated private workspace free from distractions along with appropriate desk and seating. Reliable internet is required with minimum speeds of 50 MB download and 5 MB upload.