Legal Technology Specialist, AI Enablement

The Hearst Office of General Counsel is seeking a Legal Technology Specialist to own the day-to-day adoption administration and continuous improvement of approved legal technology and AI tools across the department. This position will lead low-code tool development be responsible for owning and maintaining knowledge resources lead selected vendor and administrative processes and be a key stakeholder in developing and supporting active technology and AI projects.

This role will also serve as a key resource for attorneys and legal support staff leading and encouraging users get practical value from approved tools through training office hours documentation and responsive support.

The right person does not need to be a software engineer. Were looking for a communicator and problem-solver who is comfortable experimenting with lightweight AI platforms like Microsoft Power Automate Copilot Studio Claude and Codex and who can help others get real value from them. The position operates with a high degree of autonomy and is expected to drive AI engagement within the department.

Key responsibilities
Low-Code Development & Workflow Administration
Own the development (including designing building testing and maintaining) lightweight tools and automated workflows using approved low-code and no-code platforms. Current platforms include Microsoft Power Automate Copilot Studio Claude (Anthropic) and Codex with the expectation that the toolkit will evolve over time.
Independently own the full lifecycle of assigned tools from initial scoping and build through testing documentation user rollout iteration and retirement.
Identify opportunities to automate manual tasks improve consistency or fix recurring pain points that come up through user feedback and exercise discretion to determine methods and approaches while also making recommendations and decisions regarding same.
Work closely with senior leadership to scope new build requests document requirements make recommendations and review completed tools before they go live.

AI Enablement
Serve as a point of contact for attorneys and staff on approved AI and legal technology tools including generative AI platforms used for drafting review research and workflow support
Support colleagues in applying AI tools responsibly and effectively. This includes overseeing and providing prompt engineering guidance use case development and practical workflow integration.
Own communications with attorneys and staff including providing support for common questions making recommendations on and overseeing use cases and workflow issues; escalate complex matters as appropriate.
Proactively gather and synthesize user feedback to identify recurring pain points and translate those patterns into training improvements workflow fixes or new low-code/no-code build opportunities based on your own recommendations and solutions.

Technology & AI Portfolio Support
Partner with the Operations Manager on day-to-day execution of technology and AI portfolio activities.
Own the oversight of projects including tracking project status following up on open items flagging delays or blockers for review and making recommendations for how to move things forward.
Responsible for ensuring project documentation trackers and workspaces are updated and current.
Own the management of and communication across vendors internal stakeholders and team members on active work.

Documentation reporting and knowledge management
Lead the development and maintenance of internal knowledge resources for approved legal technology and AI tools including SOPs guidance materials and support documentation.
Track training participation support requests and basic adoption metrics identifying trends and making recommendations on same.
Prepare recurring summaries and lightweight reporting on usage support trends recurring issues and make recommendations on opportunities for improvement.
Help maintain internal collaboration spaces and resource hubs so attorneys and staff can access current materials easily.
Support the preparation of internal presentations updates and materials for leadership and departmental communications.

Technology Administration
Support the operational and administrative side of the OGCs technology portfolio.
Oversee the process for invoice approvals vendor setup and payment follow up which includes coordinating with finance procurement and accounts payable
Own the lifecycle of legal technology vendors including scheduling and coordination for vendor meetings demos product updates and usage reviews as well as processing and tracking invoices renewals and related documentation.

Qualifications:
Required qualifications
Bachelors degree or equivalent practical experience.
3 years of experience in operations technology management legal technology process improvement enablement consulting or a related business function supporting professional end users in a corporate environment.
Experience with low-code or no-code tools like Power Automate or Claude Code
Experience supporting dashboards metrics or reporting related to adoption service delivery or operational performance.
Experience supporting internal users through training onboarding documentation issue resolution or change adoption.
Strong written and verbal communication skills with the ability to create concise useful documentation and communicate clearly with attorneys and business partners.
Demonstrated ability to manage multiple priorities maintain strong attention to detail and follow through consistently.
Experience coordinating operational or administrative processes such as vendor support renewals invoices or cross-functional follow-up.
Proficiency with Microsoft Office and common collaboration tools.

Preferred qualifications
Experience supporting a legal compliance finance or other professional services team.
Experience with enterprise AI tools or legal AI platforms used for drafting review research or workflow support.
Experience creating training materials self-service resources or knowledge management content.
Experience working with document management systems contract management software or similar business tools.
Experience working in media financial services or another regulated environment.

In accordance with applicable law Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City. The reasonable estimate if hired in New York City is $80000$100000. Please note this information is specific to those hired in New York City. A final decision on the successful candidates starting salary and eligibility for overtime pay will be based on a number of permissible non-discriminatory factors including but not limited to skills and experience training certifications and education. Hearst provides a competitive benefits package including medical dental vision disability and life insurance 401(k) paid holidays and paid time off employee assistance programs pre-tax commuter benefits and more. Reasonable accommodations may be made to enable individuals with disabilities to interview comfortably and perform the essential functions if hired.