Legal Operations Manager

Are you an operations leader who thrives in a high-stakes high-volume environment and can bring clarity consistency and follow-through to an established personal injury practice

Do you have a proven record of building and enforcing workflows training systems accountability measures and operating procedures that keep work moving without constant attorney intervention

Can you balance strategic systems work with hands-on execution including staff follow-up HR administration office operations vendor coordination and project management

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

If you have any questions please email only.

• Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At Saundra M. Davis P.C. a respected legal institution located in Snellville GA we are dedicated to providing exceptional legal services to our clients. Under the leadership of Saundra M. Davis Esq. our firm specializes in personal injury cases with a distinct focus on auto trucking motorcycle and other commercial vehicle collisions offering compassionate strategic and comprehensive representation to those in need.

Because of the complex multi-party nature of the cases we handle - often involving multiple defendants insurance carriers UM/UIM claims and high-value damages - we are seeking a Legal Operations Manager who is not limited to administrative work alone. This role is a central hub for the entire firms operating system integrating intake claims progression demand production records routing staff accountability and technology systems into one predictable scalable workflow. From stabilizing the demand pipeline and removing daily blockers (credentials access routing) to implementing clear ownership and operating rhythms across the team the Legal Operations Manager is a direct partner in execution and performance.

This Legal Operations Manager can manage a high-volume fast-moving practice environment; ensure that the operational engine is airtight; and work in lockstep with Saundra M. Davis P.C. to position each matter for the strongest possible outcome - by ensuring the internal workflow supports speed accuracy and exceptional client delivery. This is not a passive paper-pushing position. This is a proactive strategic and highly involved role for someone who thrives in building order out of chaos and understands that success is built in the details long before settlement or trial.

What Youll Do:

In this role you will own the firms operational infrastructure across people processes systems training and office administration ensuring responsibilities are clear execution is consistent and issues are resolved at the appropriate level. Your responsibilities will include but are not limited to:

Operations Leadership & Workflow Ownership:

• Own the firms master operational task list recurring calendar project tracker and weekly operating cadence with clear owners deadlines and follow-up.
• Translate attorney decisions and recurring instructions into documented processes checklists and ownership rules.
• Identify bottlenecks recommend practical solutions and manage approved operational changes through implementation.
• Staff Accountability & Performance Follow-Through:
• Set clear expectations and directly address routine attendance performance deadline and follow-through issues.
• Document coaching corrective action handoffs and follow-up requirements escalating significant issues and recommendations to the owner when appropriate.
• Apply firm policies consistently and ensure routine accountability conversations do not default back to the owner.
• SOPs Playbooks Training & Onboarding:
• Consolidate and maintain the firms SOPs playbooks templates and checklists in an organized version-controlled system.
• Own Trainual and the firms role-based onboarding training quizzes certifications and completion records.
• Coordinate cross-training continuing education vendor training and the incorporation of new procedures into the firms playbooks.
• KPIs Reporting & Operating Cadence:
• Work with the owner to establish meaningful KPIs by position and maintain a practical weekly or monthly dashboard.
• Track whether agreed-upon work is completed and flag recurring patterns involving missed deadlines aging demands incomplete Filevine entries unresolved liens outstanding records or other operational exceptions.
• Prepare the operational portion of team meetings so discussions focus on exceptions decisions and next actions rather than basic status gathering.
• HR & People Administration:
• Coordinate recruiting logistics onboarding documents first-week schedules payroll and benefits information policy acknowledgments and employment milestones.
• Maintain personnel documentation job descriptions organizational responsibilities probationary-period records review dates and PTO eligibility information.
• Coordinate complete offboarding including equipment keys passwords system access and personnel records.
• Office Administration:
• Manage vendors office supplies equipment subscriptions facilities issues IT troubleshooting and new-user setup.
• Maintain equipment inventories administrative calendars reimbursements scanning address changes and routine office records.
• Keep the physical office functioning without the owner becoming responsible for routine administrative or facilities issues.
• Case-Support Workflow & Risk Control:
• Monitor operational workflows across intake claims medical records demands and litigation support without supervising substantive legal work.
• Maintain visible queues ownership service expectations escalation rules and milestone reporting for time-sensitive work.
• Improve records routing demand readiness deadline visibility and follow-up procedures to reduce delays duplicate work and preventable bottlenecks.
• Filevine & Google Drive Governance:
• Establish and maintain clear rules for what information and documents must be maintained in Filevine versus Google Drive.
• Standardize file naming folder organization documentation requirements and quality-control checks.
• Monitor data completeness and eliminate duplicative systems or low-value manual reporting where possible.
• Access Credentials & Security Control:
• Maintain an accurate access matrix for firm platforms email accounts equipment and vendor systems.
• Administer secure credential-management onboarding offboarding and multi-factor authentication processes.
• Reduce avoidable work stoppages and unnecessary attorney intervention while maintaining appropriate security and permission controls.
• Technology & Vendor Management:
• Evaluate tools compare vendors coordinate demonstrations prepare recommendations and manage approved implementations.
• Maintain a clear system map showing each tools purpose owner access requirements and role in the firms workflow.
• Track adoption operational value and return on investment across platforms such as Filevine Supio EvenUp CaseMetrix Google Workspace RingCentral Trainual and Gusto.
• Initial Operational Priorities:
• Establish one reliable master project list a concise KPI dashboard and consistent follow-up between weekly meetings.
• Organize the firms SOP and training materials strengthen role-based onboarding in Trainual and implement dependable access and offboarding controls.
• Improve the visibility and routing of records demands and other time-sensitive case inputs while supporting the firms evaluation of Supio and EvenUp.
• Scope of Authority
• Own routine policy administration staff follow-up performance documentation SOPs training KPIs projects office systems and approved vendor implementations.
• Conduct routine attendance and performance conversations and make operational recommendations within the established scope of the role.

What Were Looking For:

Education & Certification:Bachelors degree required (business operations legal studies or related field).Relevant certifications a plus (Lean/Six Sigma project management operations management).Experience:Minimum 4 years of operations leadership experience in a law firm environment. Personal injury experience is strongly preferred.Demonstrated experience supervising staff or holding employees accountable for deadlines standards and follow-through.Demonstrated experience personally building implementing enforcing and measuring workflows SOPs training programs accountability systems or operational processes.Experience managing competing priorities legal technology vendors and system implementations in a high-volume environment.Skills & Competencies:Strong operational judgment and the ability to prioritize what matters most and drive it to completion.Exceptional organizational project-management documentation and follow-through skills.Ability to create clarity through SOPs workflows checklists dashboards and process maps.High competence with legal and business systems. Filevine and Google Workspace experience are strongly preferred.Excellent written verbal and listening skills including the ability to conduct direct accountability conversations.Personal Attributes:

• Professional and polished with the ability to earn trust through sound judgment and consistent execution.
• Direct calm and respectful when addressing missed expectations or uncomfortable issues.
• Self-directed and able to make decisions within established authority without constant permission or reassurance.
• Willing to move between systems work staff accountability and hands-on office administration.
• Receptive to feedback and specific when describing personal accomplishments actions and measurable results.

On-site Presence and Flexibility:

• This is a full-time 100% on-site position at 2088 Main Street East Snellville Georgia 30078.
• Limited flexibility may be discussed after sustained successful performance in the role.

Why You Should Work Here:

• Empowering Culture: Be part of a team that values growth and nurtures Meaningful Impact: Your work will directly support clients facing serious injuries and complex insurance claims.
• Visible Ownership: Operate in a small firm where improvements can be implemented quickly and your work has a direct effect on performance.
• Career Development Opportunities: Work with a firm that invests in legal technology training and stronger processes when there is a clear operational benefit.
• Dynamic Work Environment: Join a firm that values direct communication self-sufficiency creative problem-solving and the Saundra M. Davis approach to client care.

Additional Perks:

• Post Three Months Start Date (Successful Completion of Probationary Period):

Health Care Plan: We offer a monthly healthcare stipend of up to $350.Retirement Savings: Our 401(k) plan becomes available after 3 months of employment and includes a 3% employer match.Paid Time Off: Paid time off is provided under the firms written accrual and eligibility policy.Paid Holidays