Legal Engineer, Product Specialist Manager

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. Were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

Harveys Legal Engineer - Product Specialist Managers lead and scale a high-performing team of Legal Engineer - Product Specialists responsible for driving customer adoption expansion renewal and long-term success across Harveys global customer base. This role sits at the center of Harveys post-sales motion ensuring that customers realize meaningful value from Harveys platform and expand their usage over time.

You will oversee a team of former practicing lawyers who serve as trusted advisors to customers guiding them in integrating Harvey into their workflows. As a manager you will be responsible for elevating team performance shaping customer engagement strategy and partnering cross-functionally with Customer Success Sales Product and Engineering to drive retention expansion and product evolution.

This is both a strategic and hands-on leadership role. You will directly engage with Harveys most important customers coach your team through complex engagements and build the systems playbooks and infrastructure needed to scale a world-class post-sales function.

• Lead and develop a high-performing team: Recruit mentor and manage a team of Legal Engineer Product Specialists setting a high bar for customer engagement legal credibility and product expertise. Coach team members through complex customer situations provide actionable feedback and create clear paths for growth and performance excellence.

• Drive customer adoption retention and expansion: Own the teams impact on customer outcomes including adoption utilization renewals and expansion. Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies that deepen engagement and demonstrate measurable value.

• Oversee customer engagement strategy: Guide how the team engages with customers across implementation onboarding and ongoing enablement. Ensure consistent high-quality delivery of workshops trainings and hands-on agent building sessions that help legal professionals integrate Harvey deeply into their workflows across practice areas and geographies.

• Act as a senior escalation point for key accounts: Directly engage with Harveys most strategic and complex customers building relationships with partners general counsel and other senior legal stakeholders. Step into critical moments to unblock adoption challenges and reinforce Harveys value proposition.

• Own team operations and performance management: Manage team capacity account allocation and coverage to ensure efficient support across the customer base. Establish clear performance metrics tied to adoption engagement and customer health. Drive accountability through data-informed decision making.

• Build scalable processes and enablement: Design and refine playbooks onboarding frameworks training programs and best practices that enable the team to operate consistently and effectively at scale. Partner with Legal Enablement and Product to continuously improve materials and approaches.

• Partner cross-functionally to improve customer outcomes: Collaborate closely with Customer Success Sales Product Engineering and Applied Legal Research to align on customer needs and deliver cohesive solutions. Ensure insights from customer engagements are translated into actionable improvements across teams.

• Influence product strategy and roadmap: Aggregate and synthesize feedback from your team and customers to inform product development. Advocate for features and workflows that address real-world legal use cases and improve usability adoption and impact.

• Shape Harveys customer-facing narrative: Partner with Marketing and Enablement to develop high-quality content use case materials and thought leadership that reflect deep legal expertise and resonate with customers. Help define how Harvey communicates value in a post-sales context.

• JD or equivalent legal qualification.

• 5 years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company with significant client-facing experience.

• 4 years of direct people-management experience with a demonstrated track record of building leading and developing high-performing teams - including hiring performance management and career development of direct reports. Experience managing legal professionals is preferred but candidates with strong management track records leading non-legal teams will also be considered provided they bring the legal background described above.

• Strong executive presence with experience building relationships with senior stakeholders such as law firm partners general counsel c-suite/senior innovation team members and legal operations leaders.

• Deep understanding of legal workflows and the challenges faced by modern legal teams.

• Demonstrated success in customer-facing roles (e.g. client advisory customer success legal tech or innovation teams).

• Ability to operate in a fast-paced ambiguous environment and drive both strategic initiatives and day-to-day execution.

• Strong interest in AI and its potential to transform the legal industry.

• Experience working cross-functionally with Product and Engineering teams is a plus.

$315000 - $385000 USD OTE 75/25 Split

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Manager