Leave Success Team Lead

Tilt (check us outhere) is looking for a Leave Success Team Lead to join our team. This position is a full-time role reporting to the Team Lead. The Leave Success Team Lead role is designed for experienced LSMs who consistently demonstrate strong judgment operational excellence and a deep understanding of leave processes. This role focuses on owning pod-level escalations maintaining process integrity and supporting team continuitywhile remaining hands-on with active leaves.

This is not a people manager role. Instead this position is ideal for an LSM who excels at navigating complex leave scenarios improving workflows and serving as a trusted escalation point for peers cross-functional partners and external customers. Below is a description of your role and responsibilities including the things you will be held accountable for and the virtues behaviors and competencies that are expected for this role.

Job Description: Roles & Responsibilities

• Serve as the primary escalation point for pod-specific leave issues across collaboration channels.
• Act as escalation POC on live escalation calls partnering with CSMs as needed.
• Host regular pod office hours to support real-time troubleshooting clarifications and knowledge sharing. Support pod coverage during LSM RTOs or leaves of absence by serving as a backup for HR payroll and employee needs.
• Assist in creating maintaining and improving Leave Success SOPs with a focus on clarity accuracy and scalability.
• Review and update the SOP library quarterly driving continuous improvement initiatives.
• Perform QA audits on leave plans for LSM I team members (and higher-level LSMs as needed) based on LC audit findings.
• Directly manage fewer than 150 active leaves to maintain strong product knowledge and real-world application of processes.
• Serve as an initial point of contact for leave-related escalations from LSMs.
• Partner with the Team Manager to identify process gaps training needs and documentation opportunities.

What This Role Is and Is Not

This role is:

• A senior LSM opportunity focused on escalations quality and process excellence
• Highly operational and hands-on
• A trusted point of contact for complex leave scenarios

This role is not:

• A formal people manager position Responsible for performance management or direct reports

Youre a great fit if

• You have 1 years of experience in leave administration
• You have experience solving complex problems
• You are comfortable supporting escalated situations via written and verbal communication.
• You have a high attention to detail and a habit of documenting what you learn to help the team and improve internal content.
• You have strengths in organization self-direction and resourcefulness with the ability to manage multiple priorities at once
• You have proven experience communicating with various audiences empathetically
• You have a passion for helping people and solving problems with patience and professionalism
• You thrive in a collaborative environment where diversity and inclusion are celebrated
• You are fearlessly flexible and curious; aka you thrive in an environment where we dont have all the answer but are willing to help us figure them out
• You have experience working with a startup and/or with a B2B SaaS business

Virtues/Competencies:

Virtues/Competencies

1. Health & Family First

• You balance work and personal life effectively
• You get things done at a pace consistent with the business needs
• You show up and are reliable
• You encourage others to put their health and family first

2. Autonomy Team. Always

• You are highly organized and can manage multiple priorities and deadlines at once
• You are focused on scale and building - you understand that pace is equally as important as quality

3. Be Curious

• When you dont have all of the answers you dig in and ask questions
• You dont let negative assumptions drive your actions and instead assume positive intent and find truth
• You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth

4. Love Our Customers

• You show empathy and compassion; you strive to meet people where they are to offer maximum support

5. Fearlessly Flexible

• You go with the flow and deal with (lots) of ambiguity
• Youre not afraid to work without clear direction

Total Compensation

The projected annual salary range is $75000 - $80000USD.

Additional benefits include:

• Comprehensive medical dental and vision benefits paid at 100% for all employees and 50% for dependents.
• 401k match (100% match on the first 3% 50% match on the next 2%)
• $50 monthly to spend on What Matters Most
• Responsible Time Off - take what you need when you need it!

More about our amazing Perks and Benefits can be foundhere!

More about Tilt

Tilts mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us youll be part of a fearless band of humans helping employers balance empathy with economics. Were changing the status quo and its hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change-maker. Were thinkers doers revolutionaries dreamers get shit done-ers and bold enough to tackle a really complex space.

Remote Work & Flexibility

We are a fully remote company. We are committed to being fearlessly flexible and ensuring that all employees are set up and have the autonomy to do their best work as well as have the balance to care for their health family and life outside of work. Overall we trust our team and are focused on outcomes not outputs.

Equal Opportunity Employer

We celebrate and support our differences. We believe in the power of equality which is why we are an equal opportunity employer. Employment at Tilt is based solely on a persons merit and qualifications related to their professional competence. Tilt does not discriminate against any employee or applicant because of race color creed religion sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. We comply with all applicable national state and local laws pertaining to nondiscrimination and equal opportunity.

You must be authorized to work in the US.