Lease Maturity Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary:

The position is responsible for leading and developing staff while fostering a high-performance coaching culture and a collaborative positive work environment. This role oversees daily operations by managing staffing needs setting departmental goals monitoring performance supporting training efforts and ensuring compliance with policies procedures and key performance metrics. The position also drives process and system improvements partners with cross-functional teams to enhance operational efficiency and resolves customer and dealer issues related to lease maturity. Additionally this role conducts administrative functions such as performance evaluations timecard approvals and team meetings while maintaining strong employee relations and addressing concerns as needed.

Essential Duties and Responsibilities:

• Provides leadership coaching and guidance to foster a high-performance collaborative work environment.
• Manages staffing needs sets departmental goals and oversees hiring onboarding and performance evaluations.
• Ensures staff training and partners with the training team to develop and maintain training materials.
• Monitors employee performance and collaborates with HR on corrective actions and performance improvement plans.
• Oversees policies procedures and key lease-maturity metrics to ensure operational efficiency and compliance.
• Leads and manages projects that support departmental goals and the lease maturity strategy.
• Identifies and recommends system and process improvements while contributing to policy and procedure enhancements.
• Collaborates with project teams and cross-functional departments to improve operations and workflows.
• Resolves customer and dealer issues related to lease maturity activities.
• Performs administrative responsibilities including timecard approvals team meetings and employee relations management.

Qualifications and Competencies Required

Required Experience:

• Minimum 3 years of supervisory experience
• Minimum 5 years of customer service call center collections sales financial services or dealer experience.

Education:

• High School Diploma / GED or equivalent

Overtime required on an as needed basis

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas TX

Qualifications Preferred:

• Experience working in a captive finance company and/or vehicle leasing experience
• Bachelors Degree in a relevant field

Physical Demands The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job the employee is regularly required to sit; use hands to finger
handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to
stand; walk and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 10
pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. The noise level in
the work environment is usually moderate.

Work Schedule

• Monday Friday 40 hours Hybrid

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing
its employees an environment that is free of harassment discrimination and intimidation. It is the policy
of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity
for all qualified persons and to not discriminate against any employee or applicant for employment
because of race color religion sex age national origin disability pregnancy sexual orientation veteran
status gender identity or expression change of sex and/or transgender status or any protected status.
Candidates must possess authorization to work in the United States. This policy applies to recruitment and
placement promotion training transfer retention rate of pay and all other terms and conditions of
employment. Employment and promotion decisions will be based solely on merit ability achievement
experience conduct and other legitimate business reasons.