Learning Operations Manager

SC Johnson has been leading with purpose for 140 years building high-quality products and iconic brands found in homes schools and businesses in virtually every country worldwide including OFF! Raid Glade Windex Scrubbing Bubbles Ziploc Mrs. Meyers Clean Day method Autan Baygon Mr Muscle Duck Lysoform and more.

The 13000 people of our global fifth-generation family company are committed to making the world a better place today and for future generations.

ABOUT THE ROLE

Are you passionate about creating meaningful learning experiences empowering teams and driving innovation Join us as the Learning Operations Manager at SC Johnsons global headquarters in Racine Wisconsin where youll play a key role in enabling our Global Learning & Development (L&D) program and shaping how our people learn grow and succeed.

In this role youll lead a talented multidisciplinary team across instructional design learning systems and operations to deliver engaging scalable and impactful learning solutions. Youll foster collaboration establish priorities optimize resources and champion operational excellence to ensure our Global L&D program has the people processes and technology needed to thrive.

As a strategic partner youll help shape the future of learning at SC Johnson by advancing learning technologies strengthening processes and governance and leveraging data and insights to continuously improve the learning experience. Working closely with HR technology teams and business partners youll build the tools capabilities and infrastructure that empower our Learning & Development teams to deliver high-quality learning experiences and make a lasting impact across our global organization.

KEY RESPONSIBILITIES

Team Leadership & Operational Effectiveness (40%)

• Lead coach develop and manage the performance of the instructional design LMS administration and learning operations team; establish clear accountabilities development priorities and standards for high-quality service.
• Lead the intake evaluation and prioritization of learning requests; manage project assignments capacity planning and resource allocation to ensure team efforts align with enterprise priorities and delivery commitments.
• Oversee instructional design production and operational delivery including quality standards timelines accessibility and effective use of internal and external resources.
• Lead vendor selection contracting coordination relationship management service-level expectations and performance evaluation across learning services content and technology providers.
• Establish operational performance measures and drive process simplification automation continuous improvement and a high-performing team culture.

Learning Technology Strategy & Ecosystem (20%)

• Develop maintain and advance the global L&D technology roadmap aligning platforms and tools with business priorities employee experience and evolving learning needs.
• Partner closely with HRIS Global Business Services (GBS) and relevant functions to evaluate implement integrate govern and optimize learning platforms instructional design tools translation/localization solutions automation and AI-enabled technologies.
• Assess technology investments adoption licensing vendor performance information security and data considerations and opportunities to improve scalability and value.

Learning Measurement & Analytics Strategy (20%)

• Lead the enterprise learning measurement and analytics strategy including common frameworks standards methodologies and measures of learning effectiveness capability development and business impact.
• Equip Learning Managers to define outcomes with their business partners execute program-level measurement report results and use insights to improve learning solutions; analyze enterprise trends to inform L&D decisions and investments.

Learning Infrastructure & Content Lifecycle Management (10%)

• Maintain efficient scalable infrastructure for learning development deployment administration communications and reporting; integrate learning workflows with broader HR processes as appropriate.
• Establish and oversee content lifecycle practices covering inventory ownership version control periodic review updates localization archival and retirement of learning assets.

Enterprise Required Learning Governance (5%)

• Lead and sustain the enterprise Compliance Learning Council and maintain visibility into required learning across the organization.
• Partner with accountable functional owners to establish assignment completion tracking escalation reporting records retention and review practices that support reliable execution and audit readiness; functional experts retain ownership of underlying requirements.

Operational Governance Policies & Processes (5%)

• Ensure L&D-owned and enterprise learning processes and policies overseen by L&D are documented accessible communicated as appropriate assigned clear ownership and reviewed regularly.
• Drive consistent operating standards risk awareness business continuity and continuous process improvement while allowing appropriate regional or functional flexibility.

REQUIRED EXPERIENCE YOULL BRING

• Bachelors degree or equivalent relevant experience; 7 years of experience in learning and development learning operations learning technology or a related field.
• 7 years of experience with enterprise learning management systems and learning technologies including evaluation implementation optimization or governance of technology solutions.
• 5 years of experience leading and developing teams including coaching performance management prioritization and resource allocation.
• 3 years of experience managing work intake project portfolios resource capacity budgets vendors and operational performance.
• Qualified candidates must be legally authorized to work in the United States without current or future sponsorship for full-time employment.

PREFERRED EXPERIENCES AND SKILLS

• Strong analytical project management communication and influencing skills with the ability to partner effectively across HR HRIS GBS and business functions.
• Experience in a global matrixed organization and with enterprise required learning or compliance training governance.
• Experience shaping a learning technology roadmap and evaluating platforms AI-enabled solutions automation and translation/localization technologies.
• Experience with learning measurement frameworks analytics capabilities and reporting infrastructure.
• Familiarity with Workday Learning Articulate 360 learning experience platforms and digital content lifecycle standards.
• Experience with vendor contracting licensing procurement partnerships process improvement and change management.

JOB REQUIREMENTS

• Full-time role; occasional operational support outside normal business hours may be required.
• Work location hybrid eligibility travel expectations relocation eligibility and FLSA classification to be confirmed with HR/Talent Acquisition.
• This role is not eligible for domestic relocation assistance
• Remote work is available once per week for eligible employees after the 90-day onboarding period

Inclusion & Diversity

Were a global business with people from every culture ethnicity race religion gender identity sexual orientation age and ability. We recognize the breadth of human experience and we work to celebrate it. It is our goal to build a diverse inclusive and supportive work environment where all people can thrive.

Were committed to ongoing efforts that help us attract hire and retain diverse talent who want to build a positive inclusive environment. Read more about our ongoing initiatives at Together

At SC Johnson we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork accelerate problem solving and drive innovation.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race color religion gender marital status sexual orientation national origin ancestry age gender identity gender expression disability citizenship pregnancy veteran status membership in any active or reserve component of the U.S. or state military forces genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process please call our Human Resources department at or email your request to . All qualified applicants are encouraged to apply. Download the EEO Know Your Rights posterfor more information.