Learning Manager, Amazon Transportation Services Relay Operations Center

**This role will be located in Tempe Arizona.

The Sr. Learning Manager (LM) is an active member of the Relay Operations Center (ROC) Leadership Team driving and supporting site performance and network initiatives. The Sr. Learning Manager (LM) actively leads a team of managers and trainers including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations building support teams Senior Leadership and external customers such as ACES HR and Business Partners LMs drive positive impacts on the key business metrics including safety quality productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the ROC including but not limited to associate and manager onboarding/training and compliance with policies procedures and standards.

Key job responsibilities
Maintains proficiency development and compliance trainings ensuring targeted metrics are achieved or exceeded
Manages their department to established Benchmark standards auditing and implementing actions to sustain and improve department performance
Sets and communicates goals and objectives across multiple teams including Finance Operations Support and Business Partners
Effectively contributes to the operational strategy including both financial and learning inputs/outputs
Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance
Continuous Improvement subject matter expert
Ensures processes and changes are communicated and that teams are prepared for implementation and adoption
Simplifies complex information to construct executable plans
Effectively composes verbal and written communication and identifies the appropriate forum for each


- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 115600.00 - 160000.00 USD annually