Learning Management System Support Desk & Student Team Supervisor, ITRC (1102)

Thank you for your interest in positions at Idaho State University. Once you have applied the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions please review our frequently asked questions.

Learning Management System Support Desk & Student Team Supervisor ITRC (1102)
Pocatello - Main
NOT eligible for remote work on-campus position
Priority Date: June 21 2026

Institution Information

Idaho State University established in 1901 is aCarnegie-classified doctoral research and teaching institution with a culturebuilt on trust compassion stability and hope. ISU serves over 12000students in Pocatello Meridian Twin Falls and Idaho Falls. Students andfaculty at ISU are leading the way in cutting-edge research and innovativesolutions. We are proud to offer exceptional academics nestled in the grandnatural beauty of the West. We invite you to apply to be a part of ourUniversity community!

Job Description

TheLMS support desk and Student Team Supervisor is responsible for managing a teamof up to 10 student part-time employees who provide support for Canvas theuniversitys learning management system. This role involves schedulingtimekeeping and timecard signoff for the student team as well as overseeingthe LMS support-desk operations. The supervisor will act as a liaison betweenthe LMS support desk and full-time employees balancing workloads and creatingticket events that match the skill sets of the full-time staff. The LMS supportdesk is the primary point of contact for faculty members regarding coursedesign and ISU-supported educational technologies.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered

Key Responsibilities

Manage and lead a team of up to 10 student part-time employees including training scheduling timekeeping and timecard signoff.
Oversee the LMS support-desk operations ensuring prompt and accurate support for faculty and students using Canvas and ISU educational technologies (e.g. Zoom Turnitin etc.)
Bridge the gap between LMS support-desk issues and the expertise of full-time ITRC staff ensuring efficient resolution of complex problems.
Balance the workload between student employees optimizing resource allocation and ensuring timely responses to faculty and student needs.
Create TigerTracks incidents to develop workflow between the faculty support desk and the full-time ITRC staff based on skill sets ensuring that specialized issues are addressed by the appropriate team members.
Coordinate with the IT Service Desk and full-time ITRC staff to address any technical issues or updates related to Canvas and other instructional technologies.
Develop and implement training documentation and workflow for student employees to ensure they are knowledgeable and effective in their roles.
Monitor LMS support-desk performance metrics and generate reports as needed.
Maintain open lines of communication with faculty students IT and ITRC staff to ensure a positive and productive learning environment.
Stay up-to-date with the latest features and best practices for using Canvas and other relevant technologies.
Other duties as assigned.

Minimum Qualifications

Bachelors degree from an accredited university (e.g. Education Technology or a related field). In lieu of a Bachelors Degree a minimum six years combined education training and experience may be considered.
At least two (2) years experience managing a team preferably in a help desk or educational technology setting.
Excellent organizational communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Experience with scheduling timekeeping and payroll systems.
Proficiency in Microsoft Office Suite and other relevant software.
Ability to work as part of a team and independently.
Strong problem-solving skills and a customer-service orientation.

Preferred Qualifications

Experience working in a higher education setting.
Strong knowledge of Canvas or a similar learning management system.
Familiarity with other educational technologies and tools.
Experience in training and developing student employees.
Knowledge of learning management system integrations and customizations.
Understanding of ticketing systems and workflow management.

You must submit your CV/resume cover letter and list ofthree (3) professional references including current contact information. Thisposition will remain open until it is filled; however priority considerationwill be given to applications received on or before June 21 2026. Salary will be between $55000 - $57000 per yearcommensurate with education and experience. Benefits include comprehensivehealth dental and vision; life insurance; disability plan; employee assistanceprogram (EAP); excellent retirement options and company contribution; andgenerous paid time off/sick leave accrual. All offers of employment areconditional pending the successful completion of a background investigationprovided by HireRight.

Note:Thank you for your interest in positions at Idaho State University. Once you have applied the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions please review our frequently asked questions.

Posting Number: req2740
Type: Working 12 months per year
Position: Non-classified Staff
Division: Idaho State University

Idaho State University is an Equal Employment Opportunity employer including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process you are encouraged to contact (TTY/TTD: 711) or

Preference may be given to veterans who qualify under state and federal laws and regulations.

Required Experience:

Manager