Learning Exp Designer, Amazon Flex WW Learning

At Amazon our goal is to exceed the expectations of customers by ensuring that their orders are delivered where and when they need them as quickly accurately and cost efficiently as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service through the introduction of pioneering new products and services in the last mile delivery space including the continuous innovation and expansion of Amazon Flex program. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers.

Are you passionate about creating engaging learning experiences at a global scale Were looking for a Learning Experience Designer to join our Worldwide Learning team within Amazon this role youll design and deliver interactive learning experiences that help delivery partners onboard faster deliver safely and succeed across 9 countries. Youll be a hands-on builder authoring compelling content end-to-end from needs assessment through design development localization and launch while partnering closely with business stakeholders. Youll contribute to the teams quality bar and help advance AI-powered content workflows immersive formats and scalable design systems. Your work will directly impact the experience of delivery partners and Amazon customers worldwide.

Were a high-output global team where every person has outsized impact. We value craft speed and collaboration working closely with marketing product operations and regional partners. Our content reaches hundreds of thousands of people on their phones in multiple languages. Were investing in AI-powered workflows immersive formats and personalized delivery. Youll help build the future of how gig workers learn. If you want creative ownership hands-on impact and global scale this is the team.

The ideal candidate has a strong portfolio of interactive learning assets experience delivering content across multiple stakeholders and thrives in fast-paced ambiguous environments where they identify problems and ship high-quality solutions.

Key job responsibilities
- Design and build interactive e-learning using Articulate Storyline 360 and Rise 360 contributing to reusable templates design patterns and quality standards that scale across the team
- Author update and maintain a global library of learning articles videos and structured learning paths serving delivery partners across 9 countries
- Support video content production scripting storyboarding coordinating with vendors and ensuring brand consistency across countries and languages
- Apply generative AI tools for content creation across scripting visual asset generation translation and quality review
- Create visual assets and contribute to component libraries and brand systems that ensure consistency across interactive and video content
- Manage projects end-to-end: define scope track milestones coordinate dependencies and deliver results on time
- Adapt content for global scale supporting localization workflows and culturally adaptive design that maintains instructional integrity across languages and regions
- Design for a mobile-first multilingual audience with accessibility built into every interaction
- Analyze learner metrics to identify improvement opportunities and present data-driven recommendations connecting learning outcomes to business results
- Partner with product marketing operations and regional teams representing the learner perspective and aligning learning work with business priorities

A day in the life
Your morning might start reviewing learning inputs outputs and impact metrics data across countries to prioritize content decisions and investments. Mid-morning youre in Storyline building a scenario-based module based on cross-functional launch requirements. After lunch youre in a strategy session with marketing product and operations partners scoping learning needs for a new use case then wrapping up with creative review on a video storyboard headed to production.

About the team
Amazon Flex Worldwide Learning is a high-impact team responsible for all learning content delivered to delivery partners across 9 countries. We own the full content lifecycle from strategy through launch and localization and were investing in AI immersive formats and personalized learning to build the next generation of delivery partner learning experience - content that helps them succeed and provide great customer experiences.

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 4 years of designing developing and delivering eLearning content experience

- 5 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience working in international cross-functional teams
- 6 years of designing developing and delivering eLearning content experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 81600.00 - 142800.00 USD annually
USA TX Austin - 74200.00 - 129800.00 USD annually
USA WA Bellevue - 82700.00 - 129800.00 USD annually