Learning Delivery Associate

Learning Delivery Associate

Location: St. Joseph MO

Employment Type: Full Time

ABOUT US

At Alorica we only do one thing make lives better one interaction at a time. Were a global leader in customer service and experience serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Were the largest minority-owned CX provider delivering digital-first people-centered experiences for some of the worlds most respected brands. For over 25 years weve been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.

As a Top Place to Work were serious about creating an environment where people show up as their genuine selves. Which means when you succeed we all do.

HERES WHAT THE JOB REALLY LOOKS LIKE

Supporting training department by performing work educating testing and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

HOW YOULL MAKE AN IMPACT

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

Minimum Education and Experience:

• Possession of a High School DegreeGEDor other equivalent education;Associatesdegree preferred
• Previousexperience in training and/or customer call center experience

KnowledgeSkillsand Abilities:

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions products and policies
• Ability to communicate effectively both orally and in writing
• Excellent attendance and punctuality
• Demonstrated effective listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word Excel and PowerPoint
• A great attitude

Work Environment:

• Ability to work in a fast pacedever changingenvironment

Physical Demands:

• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or tomonitor evaluate and coach team members.

WHY ALORICA

Our culture shows up in how we work together support each other and show up for our clients. Were bold enough to challenge how things have always been done committed to delivering results that matter and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations shared experiences and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We dont just talk about culturewe build it live it and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical dental vision and 401(k)
• Career development through Alorica Academys open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative inclusive culture where innovation happens

Our Values

Bold We challenge conventions and take smart risks

Relentless We deliver results no matter what it takes

Connected We work as One Alorica because were stronger together

True We show up as our authentic selves every single day

Ready to Join Us

If youre looking for a place where your expertise matters your voice is heard and your work drives real impact lets talk.

Apply today!

Equal Opportunity Employer Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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