Learning Associate

Job Title: Learning Associate

Monthly Pay: $4209 - $5664 USD per month

Summary:

This role builds practical skills in learner support online training operations attendance tracking and clear follow-up. The Learning Associate helps employees navigate assigned learning activities so they can participate confidently and complete required training. The position sits within the learning and development team works under a training team lead and collaborates with trainers employees and department coordinators. This fully remote position is based in New York United States with all duties performed through a desk-based work from home arrangement. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming learning questions through a shared email queue identify the course or session involved and organize requests by urgency and next action.
• Check assigned course details session instructions and learner progress in a learning management system such as Docebo before responding to routine questions.
• Explain how to locate learning activities review course instructions and find completion requirements using approved guidance and clear accessible language.
• Maintain virtual session invitations and reminders using a scheduling and calendar tool such as Microsoft Outlook checking links dates and participant details.
• Prepare attendance lists and approved session resources for trainers confirming that the correct versions are available before each scheduled learning activity.
• Support virtual sessions by sharing approved instructions noting participant questions and directing questions about course subject matter to the responsible trainer.
• Update attendance and completion information after sessions compare entries with trainer feedback and flag missing or inconsistent information for review.
• Follow up with learners when questions remain unanswered or completion details are unclear recording responses and the next agreed action.
• Escalate course access problems to IT support and unresolved learning questions or scheduling conflicts to the training team lead including relevant context.
• Maintain complete request notes and summarize recurring learner difficulties; quality is judged through accuracy turnaround complete notes and consistent follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience supporting training activities answering learner questions or helping with virtual sessions is preferred.
• Basic understanding of online courses attendance tracking completion requirements and the difference between administrative help and subject matter instruction.
• Comfort learning digital systems locating course information checking status details and following step-by-step procedures without changing approved learning materials.
• Clear written and verbal communication for explaining instructions asking focused questions and sharing useful updates with learners and trainers.
• Careful attention to names course titles session links and completion details with willingness to ask for clarification before making uncertain changes.
• A reliable computer high-speed internet and a quiet private workspace suitable for focused remote work and professional conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times including participation in required team check-ins.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work with desk-based responsibilities supporting employees throughout their learning activities.
• Structured onboarding and training on a learning management system such as Docebo and a scheduling and calendar tool such as Microsoft Outlook.
• Regular check-ins with the training team lead to review questions receive feedback and clarify priorities.
• Practical development in learner support online training operations attendance tracking and clear professional communication.
• Health coverage paid leave maternity leave bonus opportunities and stipends.