Learning and Talent Development Specialist

Type: Full-Time

Reports to: Senior Director of People Experience

Office Location: 224 W Hill Street Suite 410 Chicago IL 60610; required in-office minimum of 3 days per week (hybrid work policy subject to change)

Background:

Guided by the experiences of those living with mental health conditions and rooted in equity NAMI Chicago educates to fight stigma and discrimination fiercely advocates for our community and shares hope connection and expertise with people on their mental health journey.

Who We Are Looking For

The Learning & Talent Development Specialist supports NAMI Chicagos mission by owning the coordination tracking administration and implementation of key learning and talent development programs across the organization. This role is responsible for maintaining the Learning Management System tracking required trainings and credentials supporting the rollout of performance management processes manage and coordinate the Employee Resource Groups and helping to implement professional development initiatives for employees managers and leaders. The ideal candidate is highly organized detail-oriented proactive has experience developing and supporting learning and development programs and is comfortable owning recurring processes and moving projects from planning to implementation.

Essential Functions & Responsibilities

• Coordinate and support the rollout of organization-wide learning initiatives including employee development programs manager/leader development sessions compliance trainings and professional development opportunities.
• Support implementation of an integrated performance management process by developing manager resources and training materials.
• Identify and develop clear learning objectives and processes for a cross functional onboarding program.
• Assist with the development and implementation of competency frameworks skills assessments career development tools and employee development resources.
• Coordinate the implementation of NAMI Chicagos professional development plan for managers and leaders including scheduling communications materials preparation participation tracking feedback collection and follow-up on next steps.
• Own Employee Resource Group administration and coordination including maintaining ERG materials calendars communications leader resources planning tools engagement tracking and budget tracking.
• Assist with the design coordination and facilitation of employee training programs workshops and learning sessions that support employee performance growth engagement and inclusion.
• Own the day-to-day administration and maintenance of the Learning Management System including course assignments user updates enrollments completion tracking reporting reminders and system accuracy.
• Own tracking and follow-up for required employee trainings compliance trainings credential renewals and other learning-related requirements ensuring records are accurate deadlines are monitored and overdue items are escalated appropriately.
• Maintain training and credential tracking tools including completion status renewal dates reporting dashboards and documentation needed for internal compliance and workforce planning.
• Gather organize and summarize training feedback survey results participation data and other learning metrics to support continuous improvement and decision-making.
• Prepare clear project updates status reports trackers and recommendations for the Senior Director of People Experience including timelines barriers risks decisions needed and recommended next steps.
• Coordinate with internal stakeholders including managers program leaders training owners and Employee Resource Group leaders to support learning and talent development priorities.
• Maintain organized files templates training materials trackers reports and documentation in shared systems to ensure continuity accessibility and consistency.
• Draft and coordinate employee communications related to learning training compliance Employee Resource Groups performance management and professional development initiatives.
• Perform other duties as assigned.

Essential Knowledge Skills and Abilities

• Strong organization follow-through and project coordination skills.
• Detail oriented with the ability to own recurring processes multitask work independently on assigned tasks and meet deadlines with minimal supervision
• Ability to use Learning Management Systems HRIS tracking tools spreadsheets and project management systems to support learning administration and reporting.
• Strong written and verbal communication skills including the ability to prepare clear updates reminders summaries recommendations and employee-facing communications.
• Ability to follow up with employees and managers in a timely and professional manner regarding trainingcompletion credential tracking deadlines and required actions.
• Ability to identify gaps organize information assess current state and recommend practical next steps.
• Ability to coordinate across departments and work collaboratively with managers program leaders training owners and Employee Resource Group leaders to implement new learning practices and programs.
• Comfort supporting program rollouts training logistics meeting coordination communications and implementation timelines.
• Utilize various delivery methods including digital learning workshops etc.
• Ability to manage multiple priorities simultaneously oriented on results.
• Ability to manage ambiguous situations diagnose problems and identify and drive appropriate solutions.
• Ability to use qualitative and quantitative data to make informed decisions.
• Ability to maintain confidentiality and handle sensitive employee and training information appropriately.
• Ability to manage ad-hoc projects along with day-to day responsibilities and meet deadlines.
• Strong customer service orientation and ability to support employees and managers with learning-related questions.
• Interest in employee development manager development learning systems employee engagement and process improvement.

Qualifications & Requirements

• Bachelors degree in Human Resources Organizational Development Education Training Business Administration or a related field.
• At least 35 years of experience in learning and development talent development employee engagement organizational development or related work.
• Experience administering or supporting a Learning Management System survey tools project trackers and/or talent management systems.
• Experience supporting performance management processes employee development programs onboarding manager training and/or professional development initiatives preferred.
• Strong proficiency with Microsoft Office Suite Outlook Excel SharePoint/Teams and other systems routinely used by NAMI Chicago.
• Strong written communication skills with the ability to draft clear employee communications reminders summaries and status updates.
• Strong organizational skills and ability to maintain accurate accessible and up-to-date records.
• Ability to manage recurring deadlines follow-up cycles and multiple projects with accuracy and consistency.
• Commitment to quality accuracy follow-through equity inclusion and organizational ethics and integrity.

Available Benefits:

• Company sponsored wellness activities.
• Medical Dental and Vision benefits.
• Company sponsored Life and AD&D Insurance and Long-Term Disability.
• 401k Retirement plan.
• Critical Illness Insurance Hospital Indemnity Accident Insurance Short TermDisability Coverage.
• Generous PTO.

Salary Range: $60000 - $70000 per year

NAMI Chicago is an inclusive employer we welcome and encourage BIPOC LGBTQ Veterans Differently Abled Returning Citizens and All Who Are Dedicated to Mental Health to Apply.