Learning and Development Specialist- Operations

Build andmaintainStandard Operating Procedures job aids and knowledge-basecontent that driveaccurate compliant execution across Global Operations.

Assess the nature of each content or change initiative and determine the most effective delivery method (e.g. facilitated training self-paced eLearning job aids blended approaches) applying learning and development best practices and adult learning theory.

Use eLearning authoring tools (e.g. Articulate 360 Storyline & Rise Vyond Camtasia or similar) to build learning experiences that include assessments interactive activities animated videos graphics and images and text-based content.

Design and develop learning materials for in-person virtual and hybrid formats applying instructional design methodologies (e.g. ADDIE) to assess needs design curriculum and evaluate effectiveness.

Delivermonitor and assess content and training effectiveness through learner performance usage data search success and time-to-competency;utilizefeedback toidentifyneeded updates and continuously revise instructionalobjectivesand methods.

Own the documentation lifecycle: authoring standards templates taxonomy versioning review cadence and retirement.

Build andmaintaincurriculum within the LMS course builds learner paths assignments completions and reporting.

Translate system policy and process changes into clear role-specific operational guidance.

Partner with the Readiness & Delivery Specialist to deliver content on schedule for each release cycle and to align curriculum with release scope.

Maintain knowledge-baseinformation architecture (taxonomy search effectiveness content health) so frontline teams can find the right content fast.

Govern content quality accuracy voice structure accessibility through review cycles with Operations Product Risk and Compliance SMEs.

Performadditionalduties asassigned to support organizational goals.

Strong technical writing and instructional design skillswith the ability to translate complex systems and processes into clear operationally usable content and curriculum.

Ability to assess operational needs andobjectivesbyconducting needs assessmentsusevarious techniques for knowledge and skill building andtranslateconcepts into action in the context of learners day-to-day work.

Solid understanding of learning and development processes and practices for adults.

Sound judgment in matching deliverymethodto content audience and type of change grounded in learning and development best practices and adult learning theory.

Ability to confidentlyfacilitatein a variety of ways (off script using analogies examples stories etc.).

At least 1 year of experience with learning content development tools such as Articulate 360 (including both Storyline and Rise) Vyond and Camtasia.

Working knowledge of documentation tooling knowledge-basesystems and LMS platforms (e.g. Confluence SharePointMadCapPaligoDocebo Cornerstone or similar)

Strong content governance discipline taxonomy versioning review cadence lifecycle.

Operational rigor understands frontline execution controls and risk considerations.

Learning agility quickly absorbs new systems rules and workflows.

Influence without authority partners effectively with Operations leaders Product Engineering Risk and Compliance SMEs.

Attention to detail ensures accuracy in materials controls and messaging.

Continuous improvement mindset measures effectivenessleveragesfeedback and evaluation data and iterates content and instructionalobjectivesaccordingly.