Learning and Development Chiller Subject Matter Expert

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycleservicesand an industry-leading field organization we elevate customer performance turn goals into real-worldresultsand help move society forward.

Is this for you

Are you a chiller expert who thrives at the intersection of engineering product developmentlearning and developmentand field operations Are you someone who canwalka production floor sit in an engineering design review and then turn around and make that same content accessible to a field mechanic or HVAC leader Do youbuild relationships as naturally as you diagnose a centrifugal chiller Are you energized by the idea of being theconnective tissue between our product teams and the people who install service andmaintainour equipment every day Are you a lifelong learner who is always looking for a deeper understanding of the systems you work with If so Johnson Controls Inc (JCI) has an opportunitybuiltfor you.

This positionis based near our JADEC training facility in New Freedom PA.

What you will do

In the role of Chiller Subject Matter Expert you will serve as a critical bridge between Engineering Product Development Learning and Development and the Field (mechanics HVAC leadershipbranchand regional teams). You willleveragedeep hands-onexpertisewith York chiller products to ensure that technical knowledge flows accurately and accessibly across the organization. You will partner withdesign and product technicalsupportengineers to stay at the leading edge of product design and performance collaborate with L&D professionals to shape technically sound learning solutions and remain deeply connected to the field to understandreal-world application challenges and skill gaps. This role requires someone who isequalparts technical expert relationship builder translator and learner.

What impact would you have

Everyone wants to feel liketheyrehaving an this position you absolutely will. You will have the opportunity to:

• Connect the dots across the organizationby serving as the go-to technical voice that links product engineering decisions tocreating and adapting learning content to increase field execution and readiness
• Elevate field capabilityby ensuring mechanics and HVAC leaders have access toaccurate digestible and current technical knowledge about our chiller products.
• Shape the future of technical learningtoensure our training programs reflect the latest product changes field conditions and industry standards.
• Continue to growby staying at the forefront of chiller technology controls refrigerants and energy efficiency innovations.

How you will do it

• Serves as theLearning and DevelopmentSubject MatterExpert for York chiller productsmaintainingdeep technical knowledge of product design operation troubleshooting startup controls and refrigerant systems across the chiller portfolio.
• Acts as a bridge between Engineering Product Development Learning and Development and field operations ensuring technical knowledge is accurately translated transferred and applied across all groups.
• Partners with product engineering teams to stay current on design changes new product introductions engineering bulletins and known issues andtranslatesthat information into field-ready and learning-ready formats.
• Drives collaborationwithengineering field and learning teamsto develop review andvalidatetechnical training content ensuring accuracy relevance andappropriate depthfor the target audience.
• Can step in to support instruction of courseswithnew mechanics to experienced HVAC leaders.
• Gathers and synthesizes field feedback common failure modes recurring service challenges and skill gaps and channels that intelligence back to engineering product development and L&D teams to inform priorities.
• Mentors andcoacheschiller mechanics field engineers and technical trainers building technical confidence and capability through formal and informal development interactions.
• Supports the development ofdocuments learningmaterialsjobaids quick-reference guides troubleshooting trees and other field-facing resources that make complex product information accessible.
• Participates in product design reviews field quality reviews and cross-functional working sessionsrepresentingthe field perspective gathering information for learning modulesand technician experience.
• Supportscreation or use oflab equipment chiller training units and simulation environments at the JADEC facility ensuring training assets reflect current product configurations.
• Evaluates and recommends new tools technologies and approaches for knowledge transfer including AR/VR simulation digital job aids and other emerging platforms.
• Builds and sustains relationships with regional and branch leadership field service managers and HVAC leaders to stay connected to the realities of field execution.
• Contributes to the development of competency frameworks skill assessments and technical certification pathways for chiller mechanics and service technicians.
• Tracks and reports on product knowledge gaps training effectiveness and field readiness metrics making data-informed recommendations for continuous improvement.
• Stays current on industry trends codes standards and competitor offerings relevant to the chiller market.

What we look for

Required

• Technical-- Deep hands-onexpertisewith York chiller products is non-negotiable. Ten or more years of experience with York chillers is ideal including operational checks monitoring troubleshooting startup controls and refrigerant management across multiple chiller platforms (centrifugal screw air-cooled absorption).
• Experienced-- Ten or more years of experience inchiller service engineering or product support with a strong preference for time spent at Johnson Controls or in a closely related role.
• Cross-Functional--Demonstratedability to work effectively across engineering product development field operations and learning/training teams. Comfortable navigatingdifferent cultures priorities and communication styles.
• Articulate-- Exceptional ability to translate complex technical concepts into clear digestible information for audiences ranging from new mechanics to senior engineers to HVAC leadership. Strong written and verbal communication skills.
• Relational-- A natural relationship builder who earns trust across groups and is sought out as a go-to resource. Skilled at influencing without authority.
• Mentor-Minded-- Track record of developing others whether through formal training informal coaching or on-the-job mentoring of chiller mechanics and technicians.
• Learner-- Genuine intellectual curiosity and a drive to continuously deepen technical knowledge. Comfortable admitting what theydontknow and activelyseekingto close gaps.
• Educated--Bachelors Degree in Engineering HVAC/R Technology or a related technical field of education and extensive hands-on experience will be considered.
• Professional-- Personal integritya commitmentto quality work and a positive team-first attitude.

Preferred

• Experience with JohnsonControlsproduct development or engineering processes.
• Familiarity with the JADEC facility and its role in product testing and validation.
• Prior experience ina technicaltraining mentoring or SME role.
• Knowledge of adult learning principles or instructional design concepts.
• Experience with digital learning tools simulation or AR/VR technologies.

HIRING SALARY RANGE: $95000 - $130000(Salary to bedeterminedby the education experience knowledge skills and abilities of the applicant internal equitylocationand alignment with market data.)The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technologyassistedtools including artificial intelligence (AI) to helpidentifyand evaluate candidates. All hiring decisions areultimately madeby human reviewers. This position includes a competitive benefits package. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.