Lead Technical Program Manager Post Settlement Investigation

Leverage your deep technical expertise and leadership to guide cutting-edge projects fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Corporate Investment Bank - Post Settlement Investigation (PSI) you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles practices and theories is essential for developing innovative solutions while simultaneouslyeffectively managing resources budgets and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert you will contribute to the development of operational plans and risk management strategies ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Own program delivery for PSI initiatives across markets from intake and discovery through execution release readiness and post-launch stabilization
• Build and maintain integrated program plans (scope milestones dependencies resources timelines and critical path) and ensure predictable delivery outcomes
• Drive cross-team execution by aligning engineering product operations and business stakeholders on objectives deliverables and success metrics
• Identify track and mitigate risks issues and dependencies; establish clear escalation paths and contingency plans to maintain momentum
• Lead Agile ceremonies and governance (planning refinement sprint/PI execution demos retrospectives) while tailoring rigor appropriately for complex deliveries
• Establish program reporting and insights (OKRs/KPIs delivery health throughput quality operational readiness) using data to recommend improvements
• Support regulatory operational and control considerations by partnering with risk/control stakeholders to ensure appropriate documentation testing and audit readiness
• Collaborate on technical direction and implementation planning ensuring alignment to target architecture and non-functional requirements (resiliency performance security)
• Partner with operations and product to improve investigation workflows including case lifecycle management exception handling root-cause analysis loops and feedback into upstream fixes where applicable
• Promotes reuse-first AI-assisted practices for program governance and reporting ensuring human review and alignment to delivery standards
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g. consolidating inputs into integrated plans RAID and executive-ready updates) validating outputs and handling data according to sensitivity requirements

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise in technical program management leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency including knowledge of vendor products and managing vendor relations to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources budgets and high-performing teams in a fast-paced agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business technical or operational objectives into manageable tasks and activities
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted plans risks and recommendations before use escalating when uncertain and following data handling expectations

Preferred qualifications capabilities and skills

• Agile Scrum and/or PMP certification (CSM/PSM SAFe PMP)
• Experience applying Agentic AI (or similar automation approaches) to program executione.g. workflow automation artifact generation intelligent status reportingwithin appropriate risk and controls frameworks
• Experience supporting global multi-market rollouts with complex stakeholder groups release coordination and operational readiness requirements
• Background in payments technology transaction processing investigations or platforms with high availability resiliency and strong control requirements