Lead Technical Program Manager (Director level, individual contributor)

The Lead (Director level) Technical Program Manager (TPM) will be the lead point of contact on assigned initiatives that require delivery of end-to-end technology solutions. The TPM will work closely with the business initiative owner to align the technology services and capacity needed to deliver on the technology commitments. TPMs will work with the business to understand program requirements manage different phases of development and testing plans and ensure that projects are delivered on time and within budget.

Office location: Boston - USA Toronto - Canada Waterloo - Canada.

Work arrangement: Hybrid - 3 days in office 2 days from home; Remote option is not available.

Position Responsibilities:

Initiative management: Overseeing the entire lifecycle of an initiative including initiating programs driving delivery and providing support when issues arise

Initiative Delivery: Responsible and accountable for ensuring all aspects of delivery of technology services including Initiation Planning Execution Monitoring/Controlling Closure and Post initiative evaluation activities to deliver on scope budget and schedule for technology commitments.

Technical expertise: Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software

delivery

Cross-functional leadership: Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. Technical risk management: Identifying and mitigating technical risks that could impact project success

Value Creation: works closely with Business Initiative lead to build schedule milestones goals and scope by aligning and incorporating technology aspects from components solutions feasibility and delivery.

People & Culture: Foster a culture of innovation collaboration while actively driving alignment and productivity for aligned Team

Technical and Architectural Depth

• Strong foundation in software engineering systems engineering solution architecture or technical product leadership with the ability to review and challenge system designs APIs integrations data flows deployment models test strategies and non-functional requirements.

• Deep understanding of enterprise architecture platform modernization cloud adoption security data DevSecOps observability operational resilience and architectural trade-offs across legacy and modern technology stacks.

• Strong knowledge of current-state technologies Framework C# WinForms Web Forms IIS SQL Server ETL batch processing reporting legacy calculation engines document generation and point-to-point integrations.

• Strong knowledge of target-state technologies and patterns including Core RESTful APIs modular monoliths microservices event-driven architecture React Angular TypeScript relational and NoSQL platforms containers orchestration Python automation and AI-assisted engineering.

• Ability to engage credibly with architects engineering leads developers quality engineers infrastructure teams security partners vendors and senior leaders to guide migration strategies that balance business outcomes risk cost maintainability performance and delivery timelines.

Life Insurance and Illustration Domain Knowledge

• Deep understanding of life insurance product structures and calculation drivers across Term Whole Life Universal Life Indexed Universal Life and Variable Universal Life including premiums charges interest or crediting assumptions guarantees loans withdrawals cash values riders and regulatory illustration requirements.

• Knowledge of insurance illustration engines including inputs assumptions product rules calculations ledger generation scenario management disclosures output generation and reproducibility.

• Understanding of producer point-of-sale and quote-to-submission workflows including integrations with product and rate sources CRM or portals e-signature case management new business underwriting and policy administration.

• Experience partnering with Product Actuarial Compliance Legal Distribution Operations and Technology to translate product and regulatory changes into traceable technology outcomes.

• Knowledge of controls and evidence required for calculation validation illustration compliance releases assumption changes effective dating and auditability.

Leadership and Program Management Skills

• Demonstrated ability to lead large initiatives and multiple interdependent workstreams across teams platforms vendors and organizational boundaries.

• Strong strategic thinking structured problem solving judgment negotiation facilitation conflict resolution and executive communication.

• Ability to influence and drive execution without direct management authority.

• Ability to create clarity in ambiguous situations frame options and recommendations and drive timely decisions.

• Experience managing scope schedule budget capacity dependencies risks quality release readiness and value realization using appropriate delivery methodologies.

• Ability to communicate technical vision modernization strategy delivery confidence business impact and risk to both technical and non-technical audiences.

• People leadership experience or demonstrated capability to coach mentor align and motivate cross-functional teams.

Required Qualifications:

• 8 years of progressive experience delivering complex technology programs in insurance financial services or another highly regulated industry.

• 5 years leading large multi-year cross-platform technology initiatives involving multiple engineering teams business functions vendors and senior stakeholders.

• 5 years of life insurance technology experience strongly preferred with direct exposure to product development actuarial or calculation capabilities illustrations point-of-sale new business underwriting policy administration or related distribution platforms.

• Prior experience in software engineering solution architecture systems analysis technical product ownership engineering leadership or another technically intensive role strongly preferred.

• Experience leading modernization involving one or more of the following: to C# .NET Framework to desktop to web monolithic to API-driven architectures on-premises to cloud-enabled environments or replacement of legacy and end-of-life components.

• Proven delivery experience across large application ecosystems consisting of desktop web services APIs databases batch reporting document generation and external integrations.

Preferred Qualifications:

• Bachelors degree or higher in computer science software engineering information systems business administration or a related field or equivalent relevant experience.

• Experience implementing or governing modern engineering practices including CI/CD automated testing DevSecOps observability infrastructure automation and AI-assisted software delivery.

• Experience with test governance for calculation engines including actuarial validation parallel testing defect triage regression evidence and formal sign-off.

• Experience leading regulated releases involving product rate assumption disclosure or effective-date changes while coordinating technology and business readiness.

• Excellent communication presentation documentation relationship-management and executive stakeholder skills.

• Highly adaptable resilient and effective in a dynamic environment with competing short-term commitments and long-term transformation objectives.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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