Lead Surgical Scheduler OBGYN

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion

Who we are

With over 100 cutting-edge outpatient center locations dedicated to providing exceptional patient care while fostering a collaborative work environment our buckeye team includes more than 1800 nurses medical assistants physicians advanced practice providers administrative support staff IT specialists financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP) youll be an integral part of a team committed to advancing healthcare education and professional growth.

Our culture

At OSUP we foster a culture grounded in the values of inclusion empathy sincerity and determination. We meet our teams where they are coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and thats why we offer our employees a flexible competitive benefit addition to medical dental vision health reimbursement accounts flexible spending accounts and retirement we also offer an employee assistance program paid time off holidays and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee you will be eligible for these various benefits depending on your employment status.

Purpose: Ensures organizes and maintains an active accurate and operational surgery schedule by coordinating all surgeries and procedures for assigned providers and service lines.

Duties and Responsibilities:

• Responsible for training new staff members is up to date on most recent changes in orientation and demonstrates the expertise required to alter education depending on the learners needs.
• Maintains performance that meets corporate and department standards including productivity QA and attendance.
• Initiates C-9s with the Ohio BWC and monitors approved visits initiating additional C-9s as necessary.
• Participates/supports OSUWMC Communication and Marketing initiatives.
• Other duties as assigned
• Manage daily clinic schedules and work with management and clinical teams to more efficiently manage the patient flow in the clinic by adjusting schedules templates and access team staffing.
• Provide cross-coverage support for other staff as required.
• Serves as a point of contact for patients/families that need assistance with bills questions about various departments within the Medical Center or how to navigate the OSUWMC system. This requires a high level of ingenuity and resourcefulness as the questions vary dramatically.
• Resolves complex customer issues in timely manner with high degree of satisfaction. Reports to management any situations that appear to be signs of discontent on the part of the patient/relative or hospital staff that may affect the departmental goal of providing quality customer service.
• Participate in development and implementation of initiatives to improve the operational processes at the work location
• Provide comprehensive orientation training and development of new staff & updates supervisor regarding status of training & level of proficiency.
• Act as floor leader to staff by:
• Providing feedback as necessary on operational standards and policy and procedure.
• Serving as first point of escalation for issues that arise in the department.
• Filling staffing holes in priority of greatest urgency.
• Monitor usage of front desk supplies and order additional supplies as needed.
• Work on special projects in support of department growth as assigned.
• Host morning and/or afternoon huddles with team to identify potential workflow problems coming in the day ahead.
• Communicate with fellow leads in office on new workflows to ensure understanding in both clinical and clerical areas
• May be expected to serve as IHIS Superuser participate in Superuser meetings and share information on upgrades and best practices with team.

• High School diploma.
• 2 or more years of experience in a healthcare environment or equivalent combination of education and experience.
• Minimum of 1 year of employment as a Surgical Scheduler with OSUP or equivalent experience at OSU within the last year.