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Lead Spa Concierge
Job Location:
Job Location:
Highland Park, PA - USA
Hourly Salary:
USD 25 - 25
Hourly Salary:
Posted:
29 August 2026 (12 days ago)
Posted:
Application Deadline:
30 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsive recruiter
Benefits:
- 401(k)
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
- Training & development
Whats In It For You
Competitive hourly pay
401(k) retirement plan
Paid time off
Paid training and development Woodhouse protocols systems training and a real path into spa leadership
Generous discounts on spa services and products
A back-of-house built for the team large beautifully designed staff lounge with a full kitchen and a private room to reset on your break
Garage parking
Be Part of Something New on Chicagos North Shore
Woodhouse Spa is a luxury day spa brand with more than 100 locations nationwide and were bringing it to the North Shore for the first time. As our founding Lead Spa Concierge you own the first and last impression every guest has of us. Youll set up the front desk from scratch shape how our team greets and cares for guests and work alongside the Spa Director every day. The owners work in the spa day to day as true partners not a distant corporate office.
What Youll Do
Run front desk operations and staff and Retail: guest appointments check-in and check-out and all internal and external communications and Retail.
Lead the team by example - Greet every guest promptly and graciously read their true needs and deliver an exceptional experience coordinate VIP events and special guest requests.
Answer and direct incoming calls; take and distribute messages accurately
Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
Provide Spa tours
Furnish guests with refreshments snacks and luxury wellness items during their experience.
Ensure the VIP and quiet rooms are clean and tidy at all times.
Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
Provide Spa tours
Furnish guests with refreshments snacks and luxury wellness items during their experience.
Ensure the VIP and quiet rooms are clean and tidy at all times.
Manage mail packages and online gift card sales
Communicate policies and procedures to the team delegate tasks and follow up so nothing slips
Keep guest and staff contact information and appointments accurate
Support the Spa Director with administrative tasks and daily closing procedures
Know emergency procedures and alarm systems and serve as point of contact in an emergency
Attend training and participate in professional development
Be a steward of the Woodhouse brand and Woodhouse standards
What Were Looking For
High school diploma or equivalent
Leadership experience in a similar role or in front-office operations
Previous customer service and telephone reservations experience
Excellent verbal communication and interpersonal skills
Strong time management and organizational skills
Excellent computer skills Word Excel Outlook PowerPoint and point-of-sale platforms
Basic accounting skills for daily closing procedures
Comfortable driving sales goals and initiatives
Able to pivot and stay professional in a fast-paced environment
Regular consistent attendance and flexibility to work holidays and weekends.
Physical Requirements
Able to stand and bend over for extended periods
Able to lift up to 45 lbs.
Why Woodhouse Highland Park
National brand local ownership the systems and reputation of an established franchise with owners invested in this locations success.
First-mover opportunity be the founding Lead Concierge at the first Woodhouse on the North Shore and build the front-of-house from day one.
Room to grow as the flagship location this role sits closest to leadership; as you excel opportunity follows.
First-mover opportunity be the founding Lead Concierge at the first Woodhouse on the North Shore and build the front-of-house from day one.
Room to grow as the flagship location this role sits closest to leadership; as you excel opportunity follows.
Must comply with all company policies and procedures. Other duties may be assigned.
Woodhouse Spa Highland Park is an Equal Opportunity Employer.
Woodhouse Spa Highland Park is an Equal Opportunity Employer.
Compensation: $25.00 per hour
Passion Meets Purpose at Woodhouse
At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
About Company
Our award winning day spas provide an tranquil, transformational environment. With over 80 locations, we're conveniently located near you. Our signature services include skin care, facials, massages, body treatments, manicures, pedicures, and waxing. Book now and experience the best s ... View more
