Lead Site Reliability Engineer (Performance & Scalability)

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture. As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText AI is at the heart of everything we dopowering innovation transforming work and empowering digital knowledge workers. We are hiring talent AI cant replace to help us shape the future of information management. Join us.

Your Impact:

OpenText Communications is a leading Customer Communications Management (CCM) platform that enables organizations to design and deliver personalized customer communications across print email web and mobile channels.

We are seeking a Lead Site Reliability Engineer (Performance & Scalability) to join the OpenText Communications Product Development organization. This role is focused on performance observability scalability and production reliability across our cloud-based products and services.

This is not a QA performance testing role. We are seeking an experienced software and reliability engineer who can diagnose and resolve complex production performance issues not simply execute load tests or create performance test scripts.

What the role offers:

• Lead investigations into complex production performance issues.
• Diagnose bottlenecks across applications infrastructure databases cloud platforms networks and integrations.
• Perform root-cause analysis using telemetry traces logs metrics and profiling tools.
• Design and implement observability using metrics logs traces dashboards and alerting.
• Lead reliability improvements and mentor engineering teams.

What you need to Succeed:

• Bachelors degree in Computer Science Computer Engineering Electrical Engineering or equivalent practical experience.
• 7 years of experience in software engineering SRE production engineering or performance engineering.
• Strong proficiency in Java C/C C# .NET Python or similar.
• Demonstrated experience diagnosing and resolving complex production performance issues.
• Experience implementing and operating observability solutions.
• Candidates must demonstrate significant hands-on experience diagnosing and resolving production performance problems within complex enterprise platforms.
• Experience limited to performance test planning scripting execution or QA-centric performance testing is not sufficient for this role.

Nice to have:

• Experience with AWS Azure or GCP.
• Experience with Dynatrace Datadog Splunk New Relic AppDynamics OpenTelemetry Prometheus or Grafana.
• Experience with Kubernetes Docker Linux and JVM tuning.

One last thing:

OpenText is more than a corporationits a global community built on trust character and purpose. Here we act ethically care deeply about people and always put our clients first. We help teams succeed through collaboration tackle challenges with resilience and innovate with intention.

Join us on our mission to drive positive change through privacy technology and teamwork. At OpenText we dont just have a culturewe live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenTexts commitment to diversity and inclusion surpasses legal requirements evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds culture national origin race color gender gender identification sexual orientation family status age veteran status disability religion or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process please submit a ticket at Ask HR. Our proactive approach fosters collaboration innovation and personal growth enriching OpenTexts vibrant workplace.

Compensation: At OpenText we offer a thoughtfully designed benefits package that supports your physical emotional and financial wellbeing. As you move through the hiring process were happy to provide more details about our compensation programs including variable and commission compensation opportunities for eligible roles vacation entitlement and paid time off.

Salary Range: $143000.00 - $215000.00; Depending on the candidates education experience skills geographical location and alignment with internal equity and external market actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale candidate experience skills and addition to the comprehensive benefits noted above the role may be eligible for bonus or commissions.

AI Usage Disclosure: As part of our commitment to transparency we use artificial intelligence (AI) tools to assist in various stages of our recruitment process including resume screening candidate matching interview scheduling and communications. These tools are designed to improve efficiency reduce bias and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.