Lead ServiceNow Engineer

Job Description Summary

Job Description

Responsibilities:

• Analyzes system requirements including identifying program interactions and appropriate interfaces between impacted components and sub systems.

• Makes recommendations towards the development of new code or to reuse of existing code.

• May lead assigned projects including assigning tasks coordinating efforts and monitoring performance.

• May recommend new technologies and methodologies to management for meeting business needs resolving problems and exploiting opportunities. Remains current with new technologies.

• Obtains and evaluates information on factors such as reporting formats required costs and security needs to determine hardware configuration.

• Participates in software system testing and validation procedures programming and documentation.

• Provides technical advice and assists in solving programming problems.

• Writes and/or reviews system specifications including output requirements and flow charts.

• Assists in preparing project plans using project management tools.

• Reviews test results; documents test activities and records remedial actions.

• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.

• Performs other duties and responsibilities as assigned.

Skills:

• ServiceNow IT Modules (i.e. ITSM ITOM ITBM/ SPM GRC/ IRM SecOps Vulnerability Response Service Portal SAM Pro Integration Hub and/or Performance Analytics.)

• Development in JavaScript on the ServiceNow Platform

• Integrations (e.g. REST APIs LDAP Active Directory JDBC Orchestration etc.)

• Scoped Applications

• Service Portal UI Builder Configurable Workspace and Now Experience Framework

• Flow Designer

• Integration Hub

• Automated Test Framework (ATF)

Education

Work Experience

Certifications

Travel

Workstyle

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity) discretionary bonuses or commissions. This position is eligible for a benefits package that may include medical dental and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation holidays and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered visit .

At Raymond James our associates use five guiding behaviors (Develop Collaborate Decide Deliver Improve) to deliver on the firms core values of client-first integrity independence and a conservative long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture we honor value and respect the uniqueness experiences and backgrounds of all of our Associates. When associates bring their best authentic selves our organization clients and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.