Lead Serviceability Engineer

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Whats in it for you:
Are you passionate about solving complex engineering challenges and creating products that set industry standards for serviceability and sustainability As an HVAC Serviceability Engineer you will be responsible for championing serviceability requirements throughout every stage of our product lifecycle. Youll work hand-in-hand with product growth teams quality manufacturing and service expertscollaborating to deliver solutions that exceed serviceability standards and deliver outstanding performance for our customers. An ideal candidate excels at integrating the three dimensions of Service Lifecycle Management driving value for both the business and its customers by maximizing long-term reliability maintainability and upgrade potential throughout every stage of the product journey.

This role impacts both Smart Services Products and Operations. It will directly report to the Director of Service Operations with a strong dotted line to the Smart Services Products team.

Location: White Bear Lake MN or La Crosse WI

What you will do:

• Service Lifecycle Management: Leverage deep expertise in serviceability to support Product Growth Teams (PGTs) across all phases of the product lifecycle in three key dimensions:

  • Serviceability:Ensuring products are designed for safe efficient and straightforward repair and maintenance.

  • Serviceable:Parts availability throughout the customers expected lifecycle to facilitate ongoing repairs and maintenance.

  • Services:Support Smart Services Product PGTs to develop and grow our Service offerings to upgrade and maintain products throughout every stage of the product journey

• Serviceability Design:Work with product growth teams (PGTs) and our quality organization to incorporate service-friendly features into HVAC systems ensuring ease of maintenance and repair. Represent Services on PGTs in supporting their product life cycle management initiatives.

• Smart Services Product Upgrades and Specials: Provide serviceability expertise to Smart Services PGTs in offering field upgrades and custom specials.

• Field Support:Partner with Technical Support teams and field technicians to provide guidance to PGTs that address those serviceability challenges.

• Documentation:Collaborate with PGTs in the development and review of service manuals maintenance guides and training materials to ensure clear and accurate service information.

• Product Evaluation:Conduct field visits to observe installations maintenance and repair activities. Gather feedback and identify design improvements. Lead efforts to integrate services serviceable and serviceability

• Liaison: Product lifecycle expert to drive upgrade or parts strategy for each product offering with the PGTs.

• Continuous Improvement:Conduct service technician needs assessments in collaboration with PGTs and other key stakeholders like quality to identify high impact areas for NPD serviceability improvements. This may include analyzing service records and warranty claims to identify common issues and propose design changes that improve reliability and reduce service time.

• Collaboration: Partner with PGTs to implement design changes and with Quality Manufacturing and Customer Support teams to ensure serviceability standards are met. Lead Field Service Council to ensure field feedback is being acted on appropriately.

• Compliance:Ensure all serviceability aspects comply with industry standards regulations and company policies.

• Lead Service Specialty Tool program: Partner with regional offices and engineering for after-market specialty tool needs and engage with engineering on NPD standard work to ensure service tools are addressed during the product design phase

What you will bring:

• Bachelors degree in Mechanical Engineering or related field; or equivalent years of technical experience required.

• 8 years experience in HVAC system design service or related technical roles.

• Strong understanding of HVAC equipment components and maintenance processes.

• Proven ability to influence cross-functional teams without formal authority

• Sound project management analysis problem resolution team building judgment and decision-making skills

• Outstanding communication and teamwork abilities.

• Experience or knowledge of regulatory standards (ASHRAE AHRI UL etc.) is a plus.

• Experience working within a complex organization that spans many functions and geographies

• Must be able to travel 5% - 10% of the time

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position tailored to a variety of factors. The actual compensation will depend on elements such as seniority merit geographic location education experience travel requirements and union designation. Our compensation range is generally based on the national average for the country. Additionally benefits may vary depending on the region business alignment union involvement and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6% plus an additional 2% core contribution up to 8% company contribution.
• Paid time off includes 15 vacation days 9 paid holidays 3 floating holidays sick leave and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.