Lead Service Engineer

In this role you will help ensure that advanced CT imaging systems can be reliably installed maintained serviced and supported throughout their lifecycle. Your work will directly impact the experience of field engineers service teams and healthcare providers who depend on these systems to deliver high-quality patient care.

As part of the Premium CT product team youll collaborate across engineering service operations quality training and product teams to help bring new product features and service capabilities to life. Youll have visibility into the full product lifecyclefrom early product definition through validation deployment and ongoing installed-base support.

This is a strong opportunity for someone who enjoys solving technical challenges partnering across functions and building expertise in complex systems while contributing to meaningful healthcare technology.

• Define and improve procedures for field modifications calibrations and replacement of serviceable components
• Own product and subsystem requirements related to serviceability diagnostics and support readiness
• Help establish FRU (Field Replaceable Unit) strategies and partner with organizations such as GPRS and Service Operations
• Support quality systems and ensure alignment with GE quality standards and Six Sigma practices
• Contribute to project planning activities including work breakdown structures staffing plans and execution tracking when needed
• Apply technical expertise and cross-functional collaboration to solve complex engineering and service-related challenges
• Work independently while influencing technical decisions and helping drive project execution
• Partner with online support centers field engineers customers and program leadership to ensure project deliverables align with broader business and customer goals
• Support knowledge sharing team collaboration and continuous learning across the organization
• Build deep expertise in assigned CT systems or subsystems and contribute to improving product performance and serviceability
• Help validate service processes documentation training readiness and parts availability to support successful product launches and ongoing support

• Bachelors degree in a STEM discipline (Science Technology Engineering or Mathematics)
• 13 years of relevant engineering experience
• Experience with requirements management and quality management systems
• Familiarity with regulatory compliance processes and technical documentation development
• Experience contributing to project or program-level technical decision-making
• Ability to collaborate effectively across cross-functional teams and stakeholder groups
• Strong communication influencing and organizational skills within a matrixed environment
• Ability to work on-site in Waukesha WI

Preferred Qualifications

• Strong verbal and written communication skills with the ability to explain technical concepts clearly
• Demonstrated collaboration and leadership skills in team-based environments
• Self-motivated and adaptable with the ability to manage multiple priorities effectively
• Strong analytical and problem-solving capabilities with experience identifying root causes and implementing solutions
• Experience supporting service engineering technical support healthcare systems or related product environments

We recognize that strong candidates may come from a variety of backgrounds and experiences. If this role interests you we encourage you to apply even if you dont meet every preferred qualification.

Youll join a collaborative environment where engineering service and customer impact come together. This role offers exposure to the complete product lifecycle and the opportunity to work alongside experienced technical professionals across multiple disciplines.

Youll have opportunities to:

• Grow your expertise in advanced medical imaging systems
• Work closely with engineering field service and product leadership teams
• Contribute to products that support healthcare providers and patients around the world
• Develop both technical depth and cross-functional leadership skills in a supportive environment

We encourage you to apply even if you dont meet every preferred qualification listed above. We value diverse experiences perspectives and problem-solving approaches and were committed to building a collaborative and inclusive team environment where people can learn grow and succeed.

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We will not sponsor individuals for employment visas now or in the future for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.