Lead Scheduler

Senior Helpers is seeking a dedicated Lead Scheduler to join our Northern Colorado this pivotal role you will guide our scheduling operations and help ensure that every client receives the compassionate reliable care they deserve.

As the leader of our Scheduling team youll be at the heart of our missionsupporting seniors empowering families and creating a positive respectful experience for our caregivers. Your work directly strengthens the quality of life for everyone we serve.

Senior Helpers is proud to be the first and only national inhome care provider certified as a Great Place to Work. We foster an inclusive supportive environment where caregivers and staff feel valued connected and proud of the meaningful impact they make every day.

Primary Responsibilities

• Own the scheduling function by creating adjusting and maintaining caregiver schedules to ensure consistent highquality service for all clients.
• Serve as the main point of contact for caregivers regarding scheduling needs shift changes callouts and availability updates.
• Collaborate with Client Services and Recruiting to ensure new clients are staffed quickly and appropriately based on care needs preferences and skill requirements.
• Respond rapidly to schedule disruptions using creativity and resourcefulness to fill shifts and maintain continuity of care.
• Monitor caregiver attendance and reliability escalating concerns to leadership when needed.
• Maintain accurate documentation in the scheduling system including client updates caregiver availability and service changes.
• Support caregiver engagement by building strong relationships understanding their strengths and aligning them with the right clients.
• Escalate caregiver performance concerns to the Caregiver Experience Manager immediately and take all necessary steps to adjust schedules and close the loop on resulting communication.
• Lead on-call rotation scheduling to support 24/7 coverage.
• Partner with the Client Services team to ensure client satisfaction resolve concerns and adjust schedules based on changing care plans.
• Contribute to operational excellence by identifying scheduling trends staffing gaps and opportunities for improvement.

Qualifications

• Minimum two years of experience in scheduling staffing coordination or a fastpaced administrative role.
• Strong customer service background with the ability to communicate clearly and professionally.
• Experience in home care healthcare senior living or a related field is highly preferred.
• Proven ability to multitask prioritize and stay organized in a dynamic environment.
• Skilled at problemsolving and navigating lastminute changes with calm and confidence.
• Comfortable using scheduling software multiline phone systems and digital communication tools.
• A teamoriented mindset with the ability to work independently when needed.
• Compassion for seniors and a commitment to supporting caregivers and families.

What Success Looks Like

• Schedules are accurate complete and proactively managed.
• Clients feel supported informed and confident in their care team.
• Caregivers feel valued heard and matched with the right clients.
• Schedule disruptions are handled quickly and professionally.
• The Lead Scheduler becomes a trusted steady presence within the Senior Helpers team and is part of the management tier.

Who Is Senior Helpers

Senior Care Only Better.

Senior Helpers is a trusted provider of inhome nonmedical care that empowers seniors to age safely and comfortably in the place they love most their home wherever it is they call home. Our caregivers build genuine meaningful connections with clients ensuring they receive not only support but dignity companionship and the highest possible quality of life.

We offer a wide range of personalized services including personal care transitional care companion care respite care Alzheimers and dementia support Parkinsons care and more. Every service is delivered with compassion respect and a commitment to excellence.

Our team lives out our core values every day working toward our vision of being the leading home care provider in every community we serve. We set the standard for exceptional care and outstanding customer service in the home care industry.

Beyond inhome support Senior Helpers also connects older adults with local

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws