Lead Project Manager

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

At Klaviyo we are building the future of employee experience through intelligent AI automation and seamless system integration. The ARIA (Applications Resources Intelligence and Automations) team develops the tools that help employees move faster work smarter and spend more time on high-impact work. As Klaviyo continues to scale the need for AI-powered workflows and connected internal systems has never been greater. We are looking for a Senior Project Manager to define and execute the project delivery for our employee-facing AI and automation platform.

You will report into the Director of AI and App Engineering.

How youll make a difference:

• Own the project lifecycle management and program execution for the ARIA platform: Coordinate how Klaviyo employees interact with AI-powered tools that automate workflows surface insights and reduce manual overhead across the organization.
• Build and scale employee-facing automation workflows: Identify high-impact automation opportunities across Finance People Engineering and Sales and ship scalable solutions using AI APIs and integration platforms.
• Drive AI-powered integrations through cross-functional stakeholder coordination: Lead the integration strategy between key systems such as HRIS ticketing messaging and knowledge management to create seamless employee experiences.
• Partner with IT and Business Operations: Translate complex operational needs into well-scoped technically feasible product solutions with a clear focus on employee productivity and satisfaction.
• Champion AI adoption across the organization: Define and execute a responsible strategy for introducing AI tools to employees including change management enablement and governance frameworks.
• Establish and track project delivery metrics: Define success metrics for employee automation and AI projects reporting regularly on adoption time saved and measurable business impact.
• Collaborate with Security and Compliance: Ensure AI tools and integrations meet security privacy and compliance standards especially when handling sensitive employee data.
• Evaluate new AI vendors and platforms: Lead build vs. buy decisions for automation capabilities developing a vendor strategy that balances speed cost and control.
• Serve as an internal project lead for AI: Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
• Define the long-term project delivery plan: Create a compelling timeline and resource management plan for how AI will transform work at Klaviyo over the next 2-3 years aligning stakeholders and driving investment decisions.

Who you are:

• 5 years of project management experience with a strong focus on enterprise software delivery internal tools or employee-facing projects.
• Proven experience in project management methodologies risk assessment and delivery success for automation or integration projects.
• Experience managing the project delivery of AI and ML capabilities including LLM-based tools AI assistants or intelligent automation systems.
• Demonstrated ability to partner cross-functionally with Engineering IT People and Business Operations stakeholders.
• Deep experience translating ambiguous operational problems into clear actionable project requirements and budget tracking frameworks.
• Expertise in project management tools and methodologies with the ability to define measure and communicate delivery impact.
• Expertise in enterprise tool ecosystems with strong working knowledge of Slack Workday Jira Salesforce and similar platforms.