Lead Product Owner (Q2F)

Job Title:Lead ETS Product Manager (Product Owner)

Reports to (Direct Title):Senior Director Enterprise Applications

Department:Biz Apps (Enterprise Applications)

Position Summary

The LeadProduct Ownerrole willleadthe strategy design and continuous improvement of enterprise business systems and processes. This role owns the end-to-end product vision for assigned platform capabilitiesdirectly enabling operational efficiency data integrity and cross-functional alignment across the organization.

As a Product Owner you will work at the intersection of business stakeholders operations and IT translating strategic goals into scalable data-driven solutions. You will define the roadmap drive cross-functional execution and champion automation and system visibility across key business processes. Core platform ownership includes Salesforce CRM and its integrations across the enterprise technology stack.

This is a high-impact cross-functional rolethat requiresstrategic thinkingand strong execution. The rolethrives in solving complex business challenges through systems data and process optimization.

Essential Functions/Responsibilities

• Own the product vision and strategy for assigned enterprise systems aligning platform capabilities with broader organizational and operationalobjectives.

• Define and manage the product roadmap prioritizing enhancements that drive process efficiency data quality user adoption and business performance.

• Partner closely with business stakeholders and operational teams to understand workflows pain points and requirementstranslating feedback into actionable product and process improvements.

• Design andoptimizesystem configurations automation rules data models and workflow logic within Salesforce CRM and integrated platforms to support business operations.

• Manage integrations across the enterprise technology stack including Salesforce CRM and connected third-party applications ensuring seamless data flow and process continuity.

• Define andmonitorkey performance indicators (KPIs) to measure system effectiveness adoption process efficiency and overall platform health.

• Collaborate with Business Operations IT and other stakeholders to ensure end-to-end data integrity process adherence SLA compliance and continuous feedback loop automation.

• Conduct regular cross-functional business reviews and stakeholder syncs communicating roadmap priorities performance metrics and best practices.

• Drive change management and enablement initiatives including end-user training documentation and stakeholder communication plans.

• Staycurrent with platform capabilities industry trends and emerging best practices continuously iterating to enhance productivity and system value.

• Other tasks and activities as assigned.

Quote to Fulfillment Only

• Apply the product vision and roadmap to Quote to Fulfillment capabilities including quoting pricing contracting order orchestration and related operational workflows.

• Design andoptimizeCPQ configurations pricing and discounting rules product catalog and bundle structuresapprovalworkflows and quoting logic within Salesforce Revenue Cloud and integrated platforms.

• Support the implementation configuration and ongoing management of Salesforce Revenue Cloud Automation (RCA) to enable scalable quoting pricing and order-orchestration capabilities.

• Partner with stakeholders to align Contract Lifecycle Management (CLM) processesincluding contract generation redlining approvals and renewalswith upstream quoting and downstream fulfillment needs.

• Manage and improve integrations across Salesforce CPQ/RCA CLM ERP billing and related systems to support data flow fromquotethrough order contract and fulfillment.

• Define and monitor Quote to Fulfillment KPIs related to system effectiveness adoption process efficiency data quality and platform health.

Required Education/Experience & Skills

• Bachelors degree in Business Information Systems Computer Science or a related field; advanced degree a plus.

• 7 years of experience in Product Management Business Systems or IT/Operations roles focused on enterprise platform ownership and process improvement.

• Demonstrated success partnering with cross-functional business teams to improve workflows system adoption and operational outcomes through technology and automation.

• Deep experience with Salesforce CRM including configuration administration workflow automation and platform integrations.

• Proven ability to design and manage business process workflows data models and multi-stage operational processes across departments.

• Familiarity with reporting and analytics tools such as Salesforce Reports/Dashboards Tableau or equivalent to measure andoptimizeplatform and process performance.

• Solid knowledge of Agile/Scrum product development methodologies and tools such as Jira Confluence or similar.

• Excellent communication facilitation and stakeholder management skills with a strong ability to drive consensus and lead cross-functional initiatives.

• Ability to balance strategic thinking with hands-on execution in a fast-paced evolving environment.

Quote to FulfillmentOnly

• Experience with Quote-to-Cash or Quote-to-Fulfillment platform ownership and process improvement.

• Experience with Salesforce CPQ and the broader Revenue Cloud including configuration administration pricing and discounting setupapprovalworkflows and platform integrations.

• Hands-on experience implementing or managing Salesforce Revenue Cloud Automation (RCA) and Contract Lifecycle Management (CLM) preferred.

• Knowledge of pricing strategy discounting models deal-desk processes and quote-to-cash process design preferred.

• Experience working with integrations across CPQ CLM ERP billing and related enterprise platforms preferred.

Pay Range

$140000 - $195000 USD