Lead Product Manager

Location: Remote - US Work Model: Remote

The Lead Product Manager is responsible for leading a core AI-driven product focused on helping organizations securely find answers insights and decisions from their enterprise content. This role owns product strategy roadmap and execution for a sophisticated AI and search solution working closely with engineering marketing solution engineers sales and other key stakeholders. This position plays a critical role in shaping how enterprise customers adopt AI responsibly particularly in regulated industries such as healthcare insurance and government. This product is part of Hylands Content Innovation Cloud (CIC) the companys cloud-native foundation for unifying content data and processes across the enterprise.

• Own and evolve the product roadmap as a living expression of strategy customer value and business outcomes; balance near-term delivery with long-term innovation in AI-powered search and decision support; connect customer problems market trends and business priorities into a clear product direction
• Lead continuous customer discovery through interviews pilots and feedback loops; validate problem statements solution approaches and value hypotheses using real customer evidence; translate discovery insights into roadmap decisions and measurable outcomes
• Partner closely with engineering to define requirements for AI-powered capabilities including search retrieval enrichment and agent-based workflows leveraging RAG Graph RAG and agentic orchestration guiding execution from ideation through launch iteration and optimization
• Maintain strong awareness of the AI enterprise search and intelligent knowledge systems landscape; track emerging approaches across generative AI and AI-assisted decision making; apply competitive insights to influence roadmap differentiation and positioning
• Partner with Marketing Solution Engineers and Sales to articulate clear product value and differentiation; support enablement materials demos release narratives and customer-facing content; translate technical progress into outcome-focused messaging for internal and external audiences
• Serve as a trusted product voice across engineering marketing solution engineering sales and leadership; influence decisions through clarity credibility and data-driven reasoning; shape thought leadership and mentor and collaborate with peers and cross-functional partners

• Generative AI
• Retrieval Augmented Generation (RAG)
• Graph RAG
• Agentic Orchestration

• 5 years of proven experience as a Product Manager owning complex technology products with strong understanding of enterprise software and full product lifecycle management
• Ability to collaborate deeply with engineering teams reason about technical tradeoffs and maintain delivery momentum while anticipating dependencies and risks
• Proven ability to build strong customer relationships and lead problem discovery through direct customer engagement
• Excellent communication skills with both technical and non-technical stakeholders with a demonstrated ability to translate complex technology into clear business value
• Strong analytical and problem-solving skills with the ability to think beyond feature delivery to product value including positioning pricing and business impact

• Experience with AI-powered products enterprise search or data-driven platforms
• Familiarity with Generative AI retrieval-augmented generation (RAG) embeddings or intelligent content systems
• Experience building products for regulated or security-sensitive environments such as healthcare insurance or government
• Exposure to AI evaluation feedback loops or learning systems that improve over time
• Experience supporting sales enablement demos or customer-facing engagements

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved. Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

#HylandLife Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success. As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.