Lead Product Manager (Convergence + MDU Monetization)

Lead Product Manager (Convergence MDU Monetization)

We are seeking a hands on product and operational leader to unlock the full value of wireless convergence and monetization in Multi Dwelling Units (MDUs)before during and after the resident move. This role owns the operationalization of converged offers ensuring they work cleanly across channels lifecycle moments billing and customer experiences.

The role sits at the intersection of product strategy monetization operations and cross channel execution translating converged growth strategy into repeatable scalable offers tailored to MDU environments. This leader will reduce offer sprawl eliminate billing friction and enable convergence to scale as a core growth motionnot a series of pilots.

This role aligns directly to AT&Ts MDU convergence and value creation strategy maximizing attach retention and lifetime value across broadband and wireless.

Overall Purpose: Responsible for driving the development execution and lifecycle management of specific products/services ensuring alignment with market needs and business objectives and managing the business case and P&L to deliver high-quality solutions and maximize customer value. These are products and/or services that AT&T sells to residential small to large business and/or global business customers.

Key Roles and Responsibilities: Typical tasks may include but are not limited to the following:
1. Converged Growth Strategy for MDUs

• Define and operationalize a converged growth strategy by MDU type (Bulk Instant On Access ACI Small Cell).

• Align converged offers to key lifecycle moments (movein midlease moveout next residence).

• Establish shared scorecards focused on attach penetration and lifecycle monetization.
  

2. MDU Converged Offer Portfolio & Value Proposition

• Own the MDUspecific converged offer portfolio and value proposition.

• Define clear contract types resident journeys and channel applicability.

• Reduce offer sprawl by standardizing packages and eligibility rules.

• Partner with Marketing to ensure messaging positioning and offers are clearly understood by residents and property partners.
  

3. Operationalize Convergence Across Channels

• Lead readiness and execution across Sales Digital Care Retail and Partner channels.

• Define channelspecific GTM playbooks for movein bulk and retention scenarios.

• Ensure eligibility pricing and attach logic works cleanly across systemswithout special handling.
  

4. Simplified Billing Measurement and Scale

• Partner with Billing to eliminate convergence friction and simplify resident experiences.

• Define performance measurement by offer channel and segment in tight partnership with Analytics.

• Enable testandlearn loops with clear scale / stop / iterate signals.

• Ensure convergence becomes a repeatable growth motion not pilotbased experimentation.
  

5. CrossFunctional Leadership & Execution

• Lead crossfunctional working teams across Product Technology Sales Care Marketing Billing and Analytics.

• Drive decision clarity resolve execution gaps and maintain operating cadence.

• Represent MDU convergence performance in executive reviews and portfolio planning.

Job Contribution: An experienced professional recognized as an expert creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy influencing executive decisions. Mentors less experienced staff implements long-term plans impacting the organization and frequently collaborates with senior leadership. Supervisor: No

Required Qualifications

• Bachelors degree (BS/BA) preferred.

• 5 years of experience in product management monetization GTM operations or revenue operations.

• Demonstrated experience operationalizing complex multichannel offers at scale.

• Strong understanding of pricing eligibility billing and customer lifecycle mechanics.

• Proven ability to influence across organizations and drive results without direct authority.

• Strong executive communication and written storytelling skills.

Preferred Skills

• Business/consumer billing & invoicing; bulk billing constructs for MDUs; knowledge of account hierarchies and payment flows.

• Digital channels & contact centers: Journey design across web app and assisted care; episodebased CX reviews/gates.

• Network & sales familiarity: Understanding how network capabilities and sales motions influence product feasibility and GTM for propertybased solutions.

• Familiarity with telecom datasets (orders provisioning care interactions NPS/CSAT) property relationships and portfolio reporting for MDUs.

• Experience introducing AIassisted workflows (classification summarization forecasting) into product ops.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Our Lead Product Management & Develop earns between$143800 - $215800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

Ready to join our team Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.