Lead Product Management & Development (AT&T Guarantee)

Lead Product Manager AT&T Guarantee

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Product Experience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the futureyoull create it.

The Opportunity:
AT&T is redefining what it means to guarantee connectivity. The AT&T Guarantee is not just a sloganits a customer promise backed by data reliability and transparency. The Guarantee Product Team leads the vision strategy and performance of this high-impact product ensuring it consistently meets and exceeds customer commitments.

About the Role:
As theLead Product Manager you will lead the AT&T Guarantee product end-to-end: shaping the long-term vision setting product strategy and driving the full lifecycle from research and launch to adoption and continuous evolution. This is a high-impact leadership role for someone who thrives on building products that win customer loyalty move critical metrics and set industry standards.

Key Responsibilities:

Product Vision & Strategy:

• Define and articulate the next generation of AT&T Guarantee promisesShape the product roadmap and align it to long term business goals.
  

Customer Obsession & NPS-Driven Growth

• Champion a customer-obsessed mindset across all product initiatives ensuring customer needs and pain points are at the center of every decision.
• Analyze and translate Net Promoter Score (NPS) and other customer feedback metrics into actionable strategies that improve customer loyalty drive revenue growth and expand market share.

Lifecycle Management:

• Oversee the entire product lifecycle: conception development launch growth maturity and iteration or retirement.
• Continuously evaluate product performance gather customer feedback and implement enhancements to maximize customer value.
• Ensure robust processes for product updates feature releases

Competitive Analysis & Market Leadership:

• Analyze industry trends and competitor offerings. Identify differentiators and develop strategic responses to maintain and expand market leadership and play to win customers.
  

Cross-Functional Leadership:

• Collaborate with executive leadership business units Engineering Network Marketing and Customer Experience teams to deliver a seamless and trustworthy customer experience.
  

Qualifications:

• Bachelors degree (BS/BA) required; advanced degree preferred.
• 7 years of experience in product management or product marketing ideally in telecom consumer tech or subscription-based services.
• Proven track record of leading complex products through the full lifecycle from vision and strategy to execution and optimization.
• Superior executive communication data-driven decision making and cross-functional leadership skills.
• Deep customer-first mindset and a passion for transforming insights into measurable business impact.
• Bonus: Product marketing experiencesuch as go-to-market planning product positioning or driving customer adoption strategiesis a plus.

Our Lead Product Management & Development earns between$143800 - $215800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

Call to action

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.