Lead Patient Navigator

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UMHC - SCCC Site Disease has an exciting opportunity for a Lead Patient Navigator position. The incumbent provides support and guidance throughout the patients care continuum by helping patients navigate through the maze of doctors offices clinics hospitals outpatient centers insurance and payment systems patient-support organizations and other components of the healthcare system. The Lead Patient Navigator also acts as a resource for Patient Navigators 1 and Sr. Patient Navigators to ensure the timely delivery of high quality care and patient satisfaction.

CORE JOB FUNCTIONS

• Maintains a working knowledge of medical symptoms signs and anatomical systems to identify and differentiate type and urgency of medical need.

• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

• Identifies and resolves real or perceived barriers to care.

• Intervenes as liaison/advocate for patients physicians and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care.

• Educates and counsels patients on issues related to their health and life situations.

• Maintains current knowledge of community health welfare resources and any other programs available to patients.

• Assists in building partnerships with local community physicians and referral sources to the UHealth systems.

• Travels within the facility and campus to retrieve records images CDs and pathology specimens.

• Explain HIPPA to patients and obtain consents.

• Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.

• Trains develops and empowers new team members and current staff to effectively do their jobs.

• Assists lower-level Patient Navigators as needed.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Bachelors degree preferred.

• Minimum 4 years of relevant work experience

DEPARTMENT ADDENDUM
Department Specific Functions: (SDG) Navigation Program
1. Telephone responsibilities include but are not limited to speaking to the patient and contacting a variety of health care facilities to obtain patient medical record information.
2. Address barriers and gaps in care with the nurse navigator.
3. Follow-up on interventions from the nurse navigator to remove barriers (i.e. referrals-internal/external).
4. Provides related internal local or national resources to the patient family or caregiver.
5. Explains consent for obtaining outside records and HIPAA (if applicable) to patient; obtains signatures (may be done via email)
6. Submits signed consent to health care centers as appropriate to initiate retrieval of medical records pathology slides x-rays and any other pertinent report.
7. Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.
8. Communicates to the appropriate SDG Nurse Navigator if difficult or unable to obtain a pertinent record
9. Travels within the facility and campus to retrieve records/films/CD/s as needed.
10. Prepares pathology slides and submits for consultation.
11. Returns pathology slide to appropriate institution or patient.
12. Assembles completes and processes patients charts as indicated.
13. Maintains confidentiality of patient information.
14. Maintains an accurate clinical record recording information per hospital policy.
15. Reports unusual incidents in a timely manner to appropriate supervisory personnel.
16. Assist nursing staff in collaboration of multidisciplinary meetings including tumor conference coordination. (TB Coordinator)
17. Assists with other clerical duties not limited to faxing scanning copying.
18. Assists navigation leadership team conducting monthly documentation audits as needed.
19. Uses tracking system and databases to accurately document placement of all medical records.
20. Copies faxes emails and mails medical records while ensuring patient confidentiality.
21. Answers telephones and responds to questions concerns and directs calls or obtains messages.
22. Adheres to University and unit-level policies and procedures and safeguards University assets.
23. Trains develops and empowers new team members and current staff to effectively do their jobs.

Department Specific Qualifications
Education:
Bachelors degree preferred.
Certification and Licensing:
Certification in translation of secondary language if applicable.
George Washington Patient Navigator Certification Required.
Experience:
Minimum of 4 years relevant work experience required in a healthcare setting.

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge skills and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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